AI Solution Architect

🕒 Outubro 8

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $100.000 - $120.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

👻 Score fantasma 0%

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• Aberta há 33 dias.
• As vagas desta empresa costumam ser preenchidas em 33 dias.

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Qualfon

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1995

📣 Marketing

📦 Logística

🏥 Saúde

Marketing • Logistics • Healthcare

A Qualfon é uma provedora abrangente de soluções de engajamento com o cliente, especializada em serviços como operações de central de contato, marketing digital, análise de dados e atendimento completo. A empresa se concentra em aprimorar as interações com os clientes e impulsionar a receita por meio de uma combinação de estratégias de marketing inovadoras e suporte de back-office. Com um forte compromisso com o atendimento ao cliente, a Qualfon visa melhorar a lealdade e a satisfação dos clientes em diversos setores.

Descrição

• Maintain a detailed, current profile for every client in the assigned portfolio, including locations, stakeholders, performance and SLA trends, contract terms, renewal dates, and current and potential AI capabilities • Serve as the single point of accountability for AI strategy and adoption within the assigned client portfolio • Track and report AI penetration, pipeline, adoption metrics, ROI, and revenue generation to leadership • Translate Qualfon's GenAI, conversational AI, agent assist, automation, analytics, quality, and workforce AI capabilities into client-specific business value and ROI narratives • Design and present tailored AI adoption roadmaps aligned with client business priorities • Explain AI capabilities, implementation requirements, and expected outcomes in client conversations • Represent client requirements and feedback to Qualfon's product and technical teams • Partner with Strategic Account Managers and Business Developers on account strategy, quarterly business reviews, renewals, and expansion opportunities • Co-develop AI narratives for new business pursuits and proposals, including SOW input and solution-level pricing considerations • Scan the market for relevant AI offerings, vendors, and capabilities • Recommend additions to Qualfon's client-facing AI portfolio based on competitive and industry analysis • Maintain working knowledge of the competitive landscape for AI-enabled BPO and outsourcing services

🎯 Requisitos

• Proven experience in a client-facing relationship management, account management, or solution consulting role, ideally within BPO, outsourcing, or a related services industry • Working technical fluency in AI and automation capabilities, including GenAI, conversational AI, RPA, analytics, quality/workforce AI • Ability to build and manage trusted relationships with external clients and internal Sales/Operations partners • Strong business acumen, including ability to read contract terms, performance data, and P&L impact • Excellent executive-level communication and presentation skills • Ability to build a business case and measurement plan for a proposed AI capability • Willingness and ability to travel to client sites as needed • Experience in a solution architect, pre-sales, or technical account management role preferred • Direct experience with contact center, BPO, or workforce operations preferred • Familiarity with GenAI quality evaluation, agent-assist, or conversational AI platforms preferred • Prior experience partnering directly with Sales/Account Management functions in a matrixed structure preferred

🏖️ Benefícios

• Medical insurance • Dental insurance • Vision insurance • Employee Assistance Program • Life and Accidental Death & Dismemberment • Short Term Disability • Long Term Disability • Accident insurance • Critical Illness insurance • Hospital Indemnity • Legal services • Identity Protection • Pet Insurance • 401k • Paid time off (PTO) • Colorado Paid Sick and Safety Leave, per applicable state law provisions and Company policy

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