Senior Engagement Manager

🔥 7 horas atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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Redwood Software

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1993

☁️ SaaS

🏢 Corporativo

🤝 B2B

SaaS • Enterprise • B2B

A Redwood Software é uma empresa de software empresarial nativa da nuvem que fornece plataformas de automação de carga de trabalho e orquestração de serviços (RunMyJobs) para automatizar e orquestrar processos de negócios em sistemas SAP, ERP, na nuvem e locais. Suas ofertas de SaaS incluem agendamento de tarefas, transferência de arquivos gerenciada, automação financeira/de fechamento de balanço, DevOps e orquestração de dados, com ferramentas de baixo código, integrações profundas com SAP e segurança e suporte em nível empresarial.

Descrição

• Manage successful engagements for new and existing Redwood customers as part of the Professional Services team • Work closely with Sales to support the sales pipeline, sell Professional Services, and develop Statements of Work defining project goals, objectives, scope, and deliverables • Develop detailed project plans, risks, issues, and financial tracking deliverables for each implementation • Communicate project milestones, estimated delivery dates, and potential delays to customers and internal stakeholders • Manage and lead multiple projects through completion on time and within budget • Liaise with executives and project stakeholders, providing project progress and reports • Predict resources needed to reach project objectives and manage resources effectively and efficiently • Respond to customer questions and guide customers toward successful Redwood product implementations • Identify project gaps and recommend improvements to project management and implementation processes • Work with Professional Services management to meet and exceed team KPIs • Identify opportunities to optimize and drive efficiencies through AI initiatives

🎯 Requisitos

• 5+ years experience in a “customer-facing” program/project leadership role planning and managing multiple enterprise-level engagements of different sizes and complexities • 2+ years experience leading workload or business process automation engagements • ERP experience, particularly SAP; awareness of SAP Rise and S4/Hana is a bonus • Ability to manage multiple engagements simultaneously • Project management certification preferred • Excellent written, verbal, and presentation skills appropriate to technical and management clients, including effective interaction with senior executive to C-level personnel • Strong organizational skills with ability to manage competing customer demands, multiple priorities, commitments, and projects • Strong time management skills with ability to calibrate priorities daily • Strong analytical skills regarding technical and project management issues • Ability to troubleshoot technical issues at a high level to determine the appropriate path to resolution • Exemplary customer service attitude with business development and customer relationship management experience • Ability to facilitate and harness cross-team collaboration, working with teams in person and virtually • Experience with Professional Services Automation (PSA) software preferred • Experience with Smartsheet is a bonus • Experience selling Professional Services to new or prospective clients pre-implementation is advantageous • Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience

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