Field Solutions Consultant

🕒 Maio 19

🌵 Arizona, California, +3 estados a mais – Remoto

🌵 Arizona – Remote 🏄 California – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $49.200 - $82.100 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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RELX

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏢 Corporativo

🔬 Ciência

Enterprise • Science • Legal

A RELX é uma fornecedora global de análises baseadas em informações e ferramentas de decisão para clientes profissionais e empresariais. A empresa se concentra em permitir que seus clientes tomem decisões melhores, melhorem resultados e aumentem a produtividade aproveitando a tecnologia avançada e os dados. A RELX atende diversos setores, incluindo Risco, Científico, Técnico & Médico, Jurídico e Exposições, oferecendo informações especializadas e ferramentas analíticas que facilitam a tomada de decisões críticas. A empresa está comprometida com a responsabilidade corporativa e em oferecer benefícios à sociedade por meio de seus produtos, contribuindo para o avanço científico, justiça legal e transações de mercado eficazes.

Descrição

• Conduct general and targeted product review and perform specified research consultation (both in-person and virtual) for a curated subscriber list of ~200+ accounts • Provide comprehensive customer service to existing users, including by not limited to: light technical troubleshooting, product access resolution, event and incident tracking and client-facing data reporting • Identify potential new users, new practice area opportunities and other elements of enhanced product adoption • Partner with sister products on the LexisNexis side, including collaboration for multi-product initiatives • Work closely with development teams to provide customer-centric levels of feedback regarding the design and implementation of product enhancements • Partner with the Sales Organization on retention strategies and best practices for the overall Customer Experience • Technical tracking of all activity via CRM tools • Adoption of workflow management tools including but not limited to: CoPilot, PowerAutomate, Salesforce, ChatGPT 5, Gong, and proprietary workflow solutions. • Cultivate and maintain exemplary working relationships with user base and ultimately support the Intelligize NPS and retention goals.

🎯 Requisitos

• Bachelor’s Degree required • MLS, JD or other advanced degree preferred • Industry knowledge of Securities disclosure and regulation highly favored • Experience performing simple and complex research assignments • Ability to speak/teach in front of groups (of varying sizes) in a live or video setting • Excellent verbal skills relevant to all levels of professionals; with emphasis on the ability to identify needs and connect those to solutions • Familiarity with CRM tools, including SalesForce, Tableau, PowerAutomate, others. • Familiarity with communications tools including Outlook, Zoom, Teams and others • Comfortable with, and able to learn, new technologies and tools, including but not limited to AI products and processes. • Ability to travel up to 15% of the time as client needs dictate

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options