Services Sales Solution Architect

🕒 Agosto 10

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

💻 Engenheiro de Soluções

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Salesforce

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1999

💼 Consultoria

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

O Salesforce é uma empresa líder em software baseado em nuvem que fornece uma plataforma abrangente de gerenciamento de relacionamento com o cliente (CRM). A plataforma conecta todos os dados e equipes da empresa em um sistema integrado e orientado por IA para melhorar as vendas, o atendimento ao cliente e os esforços de marketing. O Salesforce oferece soluções escaláveis para empresas de todos os portes, incluindo pequenas e médias empresas, e fornece soluções específicas para setores industriais que modernizam operações, economizam tempo e reduzem custos. O Salesforce também oferece recursos educacionais através do Trailhead e uma ampla seleção de aplicativos no AppExchange para expandir as capacidades de seu CRM.

Descrição

• Lead customers through business, operations, and technology transformation to drive business outcomes in Financial Services and Health and Life Sciences • Cultivate and oversee executive customer relationships and delivery of transformative programs • Oversee adoption and consumption of Salesforce technology, customer relationships, CSAT, and service delivery with account leadership • Act as a strategic advisor to customers, partners, and internal Salesforce teams • Craft innovative cross-cloud technology strategies aligned with enterprise architecture and business results • Participate in pursuit processes for large-scale deals, supporting Services Sellers • Work cross-functionally to deliver pitches, define scope and teams, and contribute to pricing and contractual arrangements • Ensure technical architectures are optimized for elegant client solutions and business outcomes • Develop and lead customer adoption initiatives with Sales, Success, Technology, Products, TMP, and Support teams • Supervise solutions and technical architectures for sophisticated and large customers • Serve as a billable lead architect during discovery and development • Identify and mitigate architectural risks • Lead architecture and design of complex Salesforce projects • Provide architectural guidance to developers, administrators, business partners, and project teams • Advise customers on enterprise architecture and Salesforce's role within it • Develop roadmaps and provide strategic guidance aligned with business objectives and technical solutions • Analyze requirements and assess solution feasibility • Anticipate, mitigate, and manage risks for Salesforce and customers • Contribute to a Principal Architect team utilization target of 50% in a billable capacity • Mentor, coach, and develop Salesforce Professional Services team members • Strengthen consulting, industry, product, competency, and leadership skills across the team • Ensure compliance with industry regulations and standards • Keep current with Salesforce developments and trends • Develop internal processes, artifacts, and methodologies supporting strategic customer service delivery • Collaborate across Regulated Professional Services, Sales, Success, and Product teams to build solution points of view • Support Salesforce product teams in developing industry-specific regulated-vertical solutions • Build an architecture community for collaboration and standardized methodologies • Drive architecture-community enablement aligned with customer needs and cross-cloud platform expertise

🎯 Requisitos

• 10+ years experience leading enterprise-level technology transformation programs with Fortune 500 companies • 10+ years of relevant consulting experience in professional services • 10+ years of experience leading, managing, coaching, and developing staff • 8+ years of experience with cloud and cloud-based technologies • 5+ years of experience with the Financial Services or Healthcare and Life Sciences industry • 8+ years of experience with data architecture • 8+ years in system-to-system integration, distributed architectures, and event-driven architecture using common ESB platforms like MuleSoft • Bachelor's degree or equivalent experience • Salesforce Certified Technical Architect Achievement desired, or on path to CTA • Experience working with customers to understand and solve business challenges • Knowledge of system development, implementation, and operational readiness concepts, practices, procedures, and deliverables • Knowledge of solution acumen for developing comprehensive operational plans and addressing technical issues • Significant experience leading C-suite customer relationships focused on technology and architecture leaders • Experience working on pursuit teams and participating in proposal development • Executive-level written and oral communication and presentation skills • Willingness to travel up to 80% • Significant experience with security, compliance, scalable architectures, and high-availability application architectures • Knowledge of DevOps and observability concepts • Significant experience helping with strategic roadmap planning with customer executives • Knowledge of Design Thinking and human-centered change processes

🏖️ Benefícios

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Reasonable accommodation during the application or recruiting process