Strategic Partnerships Account Manager

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Revelation Pharma

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2020

🏥 Saúde

🏭 Manufatura

💊 Farmacêutico

Healthcare • Manufacturing • Pharmaceuticals

A Revelation Pharma é uma rede nacional de farmácias de manipulação 503A e 503B, dedicada a oferecer preparações e serviços farmacêuticos inovadores e de qualidade. Eles têm como objetivo liderar o setor de farmácias de manipulação, focando em cuidados centrados no paciente e explorando oportunidades de crescimento e colaboração entre farmácias. Sua missão inclui o compromisso de melhorar o negócio farmacêutico e garantir uma transição suave para aqueles que desejam vender ou se associar a farmácias de manipulação respeitáveis.

Descrição

• Own the overall health, retention, and satisfaction of an assigned portfolio of strategic partners • Develop proactive retention strategies and identify at-risk accounts before issues escalate • Lead Quarterly Business Reviews (QBRs) and present actionable business insights • Serve as the senior escalation point for partner issues and coordinate cross-functional resolution • Monitor operational and pharmacy reports daily, identify trends, and recommend improvements • Lead, coach, and develop the Account Liaison team through accountability, feedback, and mentoring • Partner with Operations, Sales, and Pharmacy teams to continuously improve the customer experience • Identify root causes proactively and reduce escalations • Build partner relationships and operate as a trusted advisor • Independently run reports, flag anomalies, own escalations end-to-end, and identify retention risks

🎯 Requisitos

• 3–5+ years of experience in Account Management, Client Success, Strategic Partnerships, or a related B2B healthcare role • Experience with LifeFile, Pharmetika, and/or SiCompounding highly preferred • Leadership and coaching experience developing high-performing customer service teams • Highly self-directed with critical thinking and problem-solving abilities • Strong analytical skills and ability to translate reporting into business decisions • Excellent verbal and written communication skills • Experience in pharmacy, healthcare, or other highly regulated industries preferred • Proficient in using a computer and related equipment, including printers and fax machines • Ability to sit or stand for extended periods • Effective communication via telephone and email • Capable of lifting up to 40 pounds as needed • Must be authorized to work for any employer in the U.S.; employment visa sponsorship or takeover of sponsorship is unavailable

🏖️ Benefícios

• Equal opportunity employer • Commitment to diversity and an inclusive environment for all employees