Customer Success Manager

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🕒 Junho 27

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Rezolve AI

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

🤖 Inteligência Artificial

☁️ SaaS

🏢 Corporativo

💰 $11.000.000 Series A - Rezolve AI em 2023-02

Artificial Intelligence • SaaS • Enterprise

Rezolve AI é uma empresa de software corporativo que desenvolve soluções de IA agentiva para automatizar o suporte de TI e RH. Sua plataforma implanta agentes de IA especializados (chat, voz, busca) e automações que se integram com sistemas de ITSM e corporativos existentes para resolver suporte de nível L1, criar/gerenciar tickets e fornecer assistência omnichannel e auditável. A Rezolve. ai oferece produtos SaaS para help desks impulsionados por IA, gerenciamento de tickets por voz, busca corporativa e AI Ops para reduzir custos de suporte, acelerar a resolução e melhorar a experiência dos funcionários.

Descrição

• Serve as the primary point of contact for a portfolio of customers, building strong relationships with key stakeholders and executive sponsors. • Understand customer goals and align product usage to maximize value, driving the creation and execution of success plans and customer scorecards. • Deliver product updates, introduce new solutions, and gather feedback to inform the product roadmap. • Conduct regular service reviews and ensure consistent communication and alignment between customers and internal teams. • Manage renewals and maintain awareness of commercial agreements, budgets, and account performance. • Plan and prioritize customer projects in collaboration with internal teams, overseeing Professional Services deliverables and execution. • Identify upsell, cross-sell, and expansion opportunities while driving product adoption across customer organizations. • Support strategic account growth by presenting tailored product demonstrations and helping develop business cases aligned with customer goals.

🎯 Requisitos

• 2–5+ years in Customer Success, Account Management, or similar client-facing role, preferably in a SaaS (Software as a Service) or technology company. • Proven ability to manage multiple accounts, projects, and priorities in a fast-paced environment. • Strategic thinker with strong analytical, organisational, and problem-solving skills. • Experience with CRM/CSM platforms preferred. • Familiarity with technical concepts and ability to work closely with technical teams. • Excellent communication, interpersonal, and presentation skills. • Strong understanding of customer lifecycle and subscription business metrics. • Fluent in English, with professional proficiency in either French, Spanish, or German. • Located in EST or CST time zones.

🏖️ Benefícios

• Be part of an innovative and fast growing global company at the forefront of AI-powered commerce • Work with a dynamic and collaborative team shaping the future of AI, commerce, and customer engagement • Opportunity to make significant impact on the company's digital growth strategy