Technical Success Manager

🕒 Setembro 2

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $90.000 - $144.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 4%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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RingCentral

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1999

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

A RingCentral é um provedor líder global de soluções de comunicação e colaboração em nuvem para empresas. Oferece um conjunto abrangente de serviços, incluindo voz, vídeo, mensagens e ferramentas de colaboração que se integram perfeitamente em diversos dispositivos para melhorar a comunicação e a produtividade. Mais de 400. 000 organizações em todo o mundo, desde pequenas empresas até companhias da Fortune 1000, confiam na RingCentral para conectar equipes, gerenciar interações com clientes e conduzir eventos virtuais. Com sua plataforma robusta e segura, a RingCentral capacita as empresas a manterem-se conectadas e eficientes, apoiadas por capacidades impulsionadas por IA e uma forte ênfase na inovação e confiabilidade.

Descrição

• Own an assigned post-sale portfolio as the sole named point of accountability for customer success with RingCentral’s UCaaS, CCaaS, and Agentic AI platforms • Build and maintain executive relationships with VP, SVP, and C-suite stakeholders • Develop and maintain account maps covering contacts, decision-makers, champions, and detractors • Advocate for customer interests, priorities, and concerns internally • Lead quarterly Executive Business Reviews covering ROI, product utilization, platform health, risks, and joint success plans • Own EBR preparation, execution, follow-through, action items, and commitments • Create and maintain Account Success Plans with goals, milestones, risks, commitments, and adoption targets • Drive renewal readiness at least 90 days before renewal • Partner with Sales on renewals without negotiating contracts or carrying a sales quota • Identify risks proactively and flag at-risk accounts • Maintain understanding of customer deployments, configurations, integrations, users, issues, and change history • Monitor case portfolios, ticket aging, escalations, and SLA adherence • Participate in critical-incident bridge calls and communicate with technical leads and customer leadership • Review post-incident Root Cause Analyses and represent the customer perspective • Drive adoption of NOVA, RingSense/ACE, AI Receptionist, and RingCX AI features • Translate AI capabilities into measurable business outcomes and maintain AI adoption roadmaps • Develop customer champions across operational, managerial, and executive levels • Represent the voice of the customer to Product, Engineering, and Support • Maintain CRM hygiene by logging interactions, health scores, risks, and action items within 24 hours

🎯 Requisitos

• 5–8 years in a customer-facing post-sales role (CSM, TAM, Solutions Consultant, or Technical Account Executive) within a SaaS, UCaaS, or CCaaS environment • Demonstrated track record managing complex Enterprise B2B accounts with high ARR, multi-stakeholder structures, and technically sophisticated environments • Proven executive relationship management experience working directly with VP and C-suite stakeholders • Experience independently preparing and delivering executive-level business reviews or QBRs • Ability to operate with strong technical credibility alongside customer IT teams • Excellent written and verbal communication skills tailored for executive briefings • Salesforce or equivalent CRM proficiency with disciplined data hygiene • Preferred: prior experience with UCaaS or CCaaS platforms • Preferred: experience navigating account recovery, at-risk accounts, post-incident relationship repair, and competitive displacement responses • Preferred: familiarity with customer success tooling (Gainsight, Totango, Vitally, or equivalent) • Preferred: technical certification such as CCNA, AWS Solutions Architect, or equivalent UCaaS/CCaaS certification • Preferred: Bachelor's degree in Business, Computer Science, Information Systems, or equivalent professional experience • Technical fluency in VoIP architecture, SIP trunking, PSTN connectivity, cloud telephony, QoS, jitter, latency, bandwidth planning, Active Directory/Azure AD, SSO/SAML, provisioning, RingCentral products, ACD routing, IVR/IVA, omnichannel delivery, workforce management, contact-center KPIs, conversational AI, AI-assisted agent tools, CRM integrations, REST, webhooks, OAuth, Microsoft 365, Google Workspace, Teams integration, co-existence models, and identity federation

🏖️ Benefícios

• Comprehensive medical, dental, vision, disability, life insurance • Health Savings Account (HSA) • Flexible Spending Accounts (FSAs) • Commuter benefits • 401K match • ESPP • Paid time off • Paid sick leave • Paid parental and pregnancy leave • New parent gift boxes • Family-forming benefits (IVF, Preservation, Adoption etc.) • Emergency backup care (Child/Adult/Pets) • Employee Assistance Program (EAP) with counseling sessions available 24/7 • Free legal services providing legal advice, document creation and estate planning • Employee bonus referral program • Student loan refinancing assistance • Employee perks and discounts program • Eligibility for variable pay • Equity • Benefits including health and wellness, 401k, ESPP, vacation, parental leave, and more

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