Technical Account Manager

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🕒 Abril 1

🌲 Oregon – Remoto

🌲 Oregon – Remote

💵 $95.000 - $100.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🧑‍🔧 Gerente de Conta Técnica

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RouteSmart Technologies

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 40 years

🚗 Transporte

🏢 Corporativo

☁️ SaaS

Transport • Enterprise • SaaS

A RouteSmart Technologies é um fornecedor líder em soluções de otimização de rotas, especificamente projetadas para melhorar a gestão de frotas e a eficiência operacional em diversas indústrias. Seus algoritmos avançados suportam o planejamento diário de rotas para coleta de resíduos, obras públicas, serviços de utilidade pública, entregas postais e locais, e até distribuição de jornais, permitindo que os clientes reduzam custos, economizem tempo e melhorem a prestação de serviços. Com forte ênfase em inovação, a RouteSmart combina tecnologia com expertise do setor para ajudar os clientes a enfrentar seus desafios de roteirização de forma eficaz, garantindo confiabilidade e fluxos de trabalho otimizados.

Descrição

• Provide product expertise to clients and develop a deep understanding of client’s business practices and operating environment. • Monitor support request flow for assigned clients and aggregate common issues for broader resolution (i.e. product enhancements, training, etc.). • Become intimately involved with clients’ configurations and architecture to assist with outcomes. • Work closely with PDE (Product Development & Engineering) to identify features and functionality that are trending among Routeware customers that will provide more value to customers, as well as provide opportunities for revenue growth. • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors. • Develop and understand the client’s technical environment, product configurations, and business processes. • Liaise with engineering teams to resolve escalated technical issues where appropriate. • Assist with challenging client requests or issue escalations as needed. • Cultivate a strong culture of talent development. • Instill a customer-first culture, focused on placing Routeware customers at the forefront of every business decision. • Focus on scalability and a growth mindset with a detailed focus on providing exceptional service to Routeware customers. • Understands Routeware technology, product offerings, and industries served. • Fosters and promotes innovative thinking and collaboration across teams. • Mentors team and cross team members, helping them to develop skills and capabilities in support of their professional growth. • Leads and contributes to Account Management initiatives as needed. • Ability to travel up to 50%.

🎯 Requisitos

• A customer-centric mindset with a focus on delivering exceptional service. • Deep Technical knowledge including the ability to understand data structure, pseudo code, and/or a mastery of data centric tools like Microsoft Excel. • Strong relationship-building skills • An excellent reputation as a reliable, customer-focused professional who can react quickly to problems while working in a fast-paced & dynamic environment • Capable of effectively managing multiple projects, teams, time zones, etc. • Ability to work at a strategic level while working on change management, process implementation, etc. • Exceptional communication skills (both written and verbal) • Process-oriented and highly organized with the ability to establish comprehensive execution plans. • Problem solver with a solution-oriented mindset • Ability to motivate teams and help drive a customer-focused and obsessed culture within the organization • Ability to manage expectations and requirements of internal and external stakeholders while performing day-to-day responsibilities.

🏖️ Benefícios

• Comprehensive benefits (medical with HSA option, vision, dental, and life insurance) • Paid parental leave • Medical and Dependent FSA • 401K match • Unlimited PTO • Ten company holidays • 1 Volunteer day • Summer Friday's