Technical Account Manager

🕒 Março 31

🏄 California, Illinois, +2 estados a mais – Remoto

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote ☕ Washington – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🧑‍🔧 Gerente de Conta Técnica

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Stripe

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2010

💳 Fintech

🛍️ Comércio Eletrônico

🤝 B2B

💰 Venture Round em 2021-05

Fintech • eCommerce • B2B

A Stripe é uma plataforma de infraestrutura financeira para empresas. Milhões de empresas—desde as maiores corporações do mundo até as startups mais ambiciosas—usam a Stripe para aceitar pagamentos, aumentar sua receita e acelerar novas oportunidades de negócios. Com sedes em São Francisco e Dublin, a empresa visa aumentar o PIB da internet.

Descrição

• Strategically support Stripe’s largest and most complex users. • Provide a gold standard experience to your assigned accounts’ key stakeholders • Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development • Foster long term user relationships that grow loyalty to Stripe and Stripe products • Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion • Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe • Lead user facing meetings both in person and through video chat • Collaborate on the continued design of this support offering • Create user-facing content for long term solutions

🎯 Requisitos

• 5+ years experience in enterprise level client-facing work • Strong product sense and energized by the challenge of solving difficult user related problems • Strong written and verbal communication skills • Ability to lead complex integration conversations in a highly consultative and proactive manner • Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers • Familiarity with SQL and comfort building basic queries and modifying more complex ones • Strong technical troubleshooting skills and experience interfacing with technical teams • Adept client relationship management skills • Ability to engage in business-level and technical conversations at multiple levels of the organization

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Professional development