Senior Technical Account Manager, EMEA

🕒 Março 30

🏄 California, Colorado, +17 estados a mais – Remoto

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Tempo Integral

🟠 Sênior

🧑‍🔧 Gerente de Conta Técnica

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Semgrep

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

🔒 Cibersegurança

☁️ SaaS

Cybersecurity • SaaS

A Semgrep é uma empresa de segurança de aplicações que oferece uma plataforma SaaS AppSec focada em teste estático de segurança de aplicações (SAST), análise de composição de software (SCA) para vulnerabilidades na cadeia de suprimentos e detecção de segredos. Ela combina uma varredura rápida com regras baseadas em código, regras comunitárias e geridas e recomendações de triagem e correção impulsionadas por IA para reduzir falsos positivos e integrar feedbacks de segurança nos fluxos de trabalho dos desenvolvedores e pipelines de CI/CD. Os produtos e o mecanismo da Semgrep são projetados para ajudar equipes de engenharia e segurança a automatizar, escalar e operacionalizar a segurança nas organizações.

Descrição

• Host monthly check-in’s with customers to understand their successes and challenges • Speak with technical stakeholders within our customer base and internally within Semgrep • Create personalized success plans for customers to ensure they grow the value of using our platform • Partner with Sales to host executive business reviews with practitioners and the executive buyers • Collaborate with Tech Support to resolve bug tickets, and with Product to submit and follow up on feature requests • Advocate on behalf of your customers for product roadmap items to evolve our product suite and features • De-escalate urgent issues that may introduce churn risk • Evolve our best practices to deliver exceptional service to our customers • Contribute to documentation to widen the available information for how to use our products

🎯 Requisitos

• 5v+ years of experience working in a customer facing role - prior experience as a Technical Account Manager, Account Manager, or Product Manager for a highly technical product is preferred • A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Perforce etc. • Strategic thinker with deep customer empathy; ability to create and execute plans to grow accounts • Excellent written and verbal communication skills with the ability to influence with an executive presence • Familiarity with Web Application Security concepts including OWASP Top 10. • A background or genuine interest in DevSecOps or AppSec • Engineering or technical degree from a four year college or university

🏖️ Benefícios

• Competitive, market-aligned benefits program that meets or exceeds local market standards • Compensation bands for fair negotiation and compensation • Internal compensation bands updated based on market data • Investment in employee well-being and long-term success