Senior Technical Account Manager

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🕒 Março 27

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Astra Finance

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💳 Fintech

💸 Finanças

☁️ SaaS

Fintech • Finance • SaaS

Astra Finance é uma plataforma de pagamentos tudo-em-um que fornece uma API para processar pagamentos instantâneos entre contas bancárias e cartões. É projetada para equipes de produto que buscam incorporar soluções de pagamento seguras e rápidas enquanto minimizam o risco de fraudes e falhas. Com funcionalidades como desembolsos instantâneos, opções de pagamentos e transferências ACH aceleradas, a Astra Finance oferece uma solução completa de processamento de pagamentos, sendo uma escolha ideal para empresas fintech que desejam otimizar sua infraestrutura de pagamentos.

Descrição

• Manage and provide technical guidance to clients through their lifetime as Astra partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner. • Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations. • Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service. • Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation. • Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary. • Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication. • Identify areas to improve operational efficiencies and onboard our customers more quickly and effectively.

🎯 Requisitos

• 5+ years of experience as a TAM, Solutions Engineer, or other customer-facing technical role where you owned key developer relationships • Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools. • Strong project management skills, capable of influencing internal and external partners to stay on schedule • Strong troubleshooting skills and the ability to navigate technical issues, provide prompt solutions, investigate and resolve integration or data flow issues. • Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations. • Experience with support systems like Zendesk, Pylon (or similar ticketing platforms). • A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams. • A proactive, detail-oriented approach and willingness to document solutions and processes for future use. • Proactive mindset - you seek out ways to improve systems and enable others

🏖️ Benefícios

• Competitive compensation with equity in a growing fintech company. • Remote-first culture with flexible working arrangements • Small team, big impact — your work directly supports Astra’s ability to scale responsibly • Professional growth opportunities in compliance and risk management • Mission-driven — build infrastructure that powers financial innovation while meeting the highest regulatory standards