Global Solutions Director – Front of House

🕒 6 dias atrás

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $156.700 - $250.700 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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RR Donnelley

SiteLinkedInTodas as Vagas

10.000+ funcionários

💼 Consultoria

📦 Logística

🏭 Manufatura

Consulting • Logistics • Manufacturing

A RRD é uma provedora global líder em soluções de marketing, embalagens, impressão e cadeia de suprimentos que elevam o engajamento ao longo de toda a jornada do cliente. A empresa oferece o portfólio mais confiável do setor em execução criativa e consultoria de processos de negócios em todo o mundo, com serviços projetados para reduzir o impacto ambiental.

Descrição

• Define, maintain, and scale Williams Lea's global go-to-market strategy for the Front of House, concierge, reception, and workplace experience service line • Own the development, education, and execution of the global value proposition • Lead solution design for new business opportunities from initial assessment through due diligence, commercial proposals, and closing • Pair white-glove hospitality capabilities with workplace technologies such as conference room booking and visitor management platforms • Collaborate with Technology teams to enhance existing platforms and explore new technologies • Expand the target market among high-touch enterprise clients, particularly legal firms and financial institutions • Create and maintain go-to-market strategies, sales and marketing materials, and best-practice toolkits • Lead client pitches, C-level presentations, and executive steering with prospective and current clients • Understand and negotiate business positions within MSAs, SOWs, and LOIs alongside counsel and client stakeholders • Partner with Operations Teams, Business Development, Account Directors, and Managing Directors across regions • Establish and maintain relationships with external service partners, technology vendors, and software providers • Provide oversight during account implementation to ensure optimal solutions and best practices are deployed • Maintain operational benchmarking information and drive continuous improvement across client engagements • Create and manage a Knowledge Book documenting engagements, lessons learned, and reusable models • Initially operate as an individual contributor, with a planned transition to managing a direct team as the service line scales

🎯 Requisitos

• Minimum of an undergraduate degree (Bachelor's degree) in a field related to the strategic service of focus (e.g., finance, accounting, legal, administration) or equivalent years of experience • 10+ years of experience managing teams providing services in strategic service lines or sectors • Demonstrated effectiveness in delivering strategic solutions, consulting, and translating strategy into operational delivery within complex environments • Strong operations background with a deep perspective on strategic service offerings • Financially astute with proven ability to analyze requirements and implement advantageous cost recommendations across group accounts • Experience reviewing and negotiating legal documents including MSAs, SOWs, and LOIs • Superior client-facing communication skills; proven track record leading presentations to executive stakeholders and managing sensitive conversations • Experience leading outsourcing projects to onshore or offshore models • Ability to manage, coach, and influence cross-functional/virtual teams at a senior and executive level • Appropriate technical foundation in designated area of expertise to contribute directly to solution design • Computer literate with high proficiency in MS Office (PowerPoint, Project, Visio) • Deep experience in white-glove concierge, reception, event management, and workplace experience service delivery preferred • Specific experience pitching to and winning enterprise accounts within high-touch target markets (Law Firms & Financial Institutions) preferred • Hands-on experience designing solutions around workplace technologies and platforms preferred • Proven track record of pitching, closing, and scaling multi-million dollar enterprise accounts preferred • Certification in MS Project and/or Project Server preferred • Successful completion of a pre-employment background and drug screen required

🏖️ Benefícios

• Medical, dental, and vision coverage • Paid time off • Disability insurance • 401(k) with company match • Life insurance • Voluntary supplemental insurance coverages • Parental leave • Adoption assistance • Tuition assistance • Employer/partner discounts