Field Service Account Manager

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🕒 Junho 24

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Runbeck Election Services

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1972

💼 Consultoria

📦 Logística

🏛️ Governo

Consulting • Logistics • Government

A Runbeck Election Services é uma empresa de tecnologia e serviços eleitorais com sede nos EUA que oferece serviços de impressão de cédulas, cumprimento de impressão e envio, triagem e processamento de correspondência eleitoral, equipamento para centros de votação, duplicação de cédulas, software de gestão de petições e eleições, tecnologia de votação móvel e suporte eleitoral emergencial para jurisdições locais, municipais e estaduais. Com décadas de experiência e atuação em todo o país, a empresa enfatiza processos seguros e auditáveis, controles de cadeia de custódia e suporte operacional para clientes do setor público em processos eleitorais.

Descrição

• Serve as the lead point of contact for assigned customer accounts • Ability to develop trusted customer relationships in a positive, patient, and friendly manner, utilizing good interpersonal skills • Implementation and configuration of proprietary software and hardware • Onsite installations, process development, and customer training • Ensure the timely and successful delivery of our products, solutions, and services according to customer needs and objectives • Develop new business with existing clients and identify areas of improvement within the customer environment • Collaborate with the sales team to identify and grow opportunities within the territory • Document customer equipment and usage • Demonstrate professionalism when representing the company in all communications with internal and external customers and vendors • Attention to detail and the ability to work independently • Troubleshoot and diagnose problems, at a wide variety of customer sites, in conjunction with RES team members using various communication resources (phone, email, app, web, in-person) • Track customer calls and create required reports • Follows all company policies and procedures • Coordinate job/equipment flow and schedule with team and customers • Complete and demonstrate a full understanding of ongoing training concepts and applications • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis

🎯 Requisitos

• Trade or Technical school certification/diploma or equivalent work experience • Experience with software-related applications, MS Office Suite products, and other Commercial Off Shelf (COTS) products • Experience delivering client-focused solutions to customer needs • Listening, negotiating, and presentation abilities with strong verbal and written communication skills • Effectively communicate technical ideas and processes • Understanding of physical electrical wiring and mechanical applications • Excellent attention to detail, organizational skills, and meets deadlines • Strong interpersonal and customer contact skills • Strong written/verbal communication skills; good math skills • Demonstrates computer skills and aptitude; Microsoft Office preferred • Effectively sets priorities • Ability to track and report on opportunities for improvement and success • Listening effectively when others are speaking • Credible, responsive team-player • Ability to perform and retain various skill-related tasks, training, and operations • 21 years of age (minimum) • Overnight travel required with multi-customer visits across the US

🏖️ Benefícios

• Unlimited PTO • Major Medical Insurance • Dental Insurance • Vision Insurance • Basic and Voluntary Life Insurance • Short- and Long-Term Disability Insurance • Accident Insurance • Critical Illness Insurance • Hospital Indemnity • Employee Assistance Program (EAP) • IDShield/Legal Shield • Pet Insurance • 401K Matching • Tuition Reimbursement