Account Manager

🕒 Abril 9

🏄 California, Colorado, +9 estados a mais – Remoto

🏄 California – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $76.000 - $90.566 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Salted Stone

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 10

🤝 B2B

☁️ SaaS

B2B • SaaS • Marketing

A Salted Stone é uma agência digital que fornece soluções completas e serviços de consultoria para enfrentar desafios empresariais centrados no cliente. Como parceira acreditada da HubSpot, a Salted Stone utiliza tecnologia e criatividade para impulsionar o crescimento empresarial e aprimorar as experiências dos clientes. Eles oferecem consultoria estratégica, marketing, branding, soluções de CRM e mais para unificar vendas, marketing e serviços. A Salted Stone foca em entregar resultados impactantes por meio de estratégias inovadoras, integração de sistemas e treinamento especializado.

Descrição

• Manage a roster of approximately 8-12 clients • Effectively manage the onboarding/kickoff of clients • Act as the primary liaison between clients and our internal teams as it relates to timeline, budget, progress, etc. • Prepare account service-related documents such as meeting agendas, meeting reports, emails, proposals, and other client communications and correspondence • Triage all incoming support requests from clients via email, calls, or our support ticketing platform • Prepare production plans based on contracted budgets and timelines • Create and manage tasks in the project management tool as tasks progress through the stages of completion, including keeping the client-facing board up to date • Perform meticulous quality checks and testing on project- and campaign-related deliverables • Track and report on engagement budgets and client health on a weekly basis • Ensure that CRM records are updated on a weekly basis • Create and maintain milestone records to accurately forecast client revenue and ensure that invoices go out to clients in accordance with the contracted payment schedule • Provide recommendations on how to improve ongoing marketing campaigns and digital projects (e.g., website redesigns, backend integrations, etc.) • Lead retainer renewal conversations with the client in a timely manner to ensure retainers do not lapse • Identify account retention and expansion opportunities and lead conversations with clients about those opportunities • Work with subject matter experts to properly scope out new engagement opportunities • Progress your professional development by engaging in intermediate HubSpot training, with a focus on independently handling in-platform tasks for clients.

🎯 Requisitos

• BA or BS degree in communications, marketing, or business • 5 years of relevant experience • Excellent interpersonal and organizational skills • Strong attention to detail and the ability to communicate details • Strong oral and written communication skills • Strong problem-solving skills • Ability to assess a wide range of issues in creative ways and consult on solutions • Confidence in advising clients on how to proceed in order to achieve their goals • Confidence in leading sales-related discussions with clients • Comfortably handle multiple projects simultaneously • Confidently organize and prioritize work under pressure • Work within an assigned budget • Proven HubSpot experience • Teamwork.com experience

🏖️ Benefícios

• Company-paid health insurance • 401(k) match • Access to free Financial Advisors & Coaching • Birthday Leave (an additional paid day off) • Anniversary Leave (an additional paid day off) • Holisticly wellness benefit • Regular Culture Committee initiatives & events • Fully flexible, remote work • Company-provided laptop