Business Operations Manager – Technical Support Ops

🕒 Abril 20

🏄 California, New York, +1 estados a mais – Remoto

🏄 California – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $106.802 - $161.550 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

📞 Engenheiro de Suporte

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Samsara

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2015

🏢 Corporativo

🚗 Transporte

🔐 Segurança

💰 Seed Round em 2014-08

Enterprise • Transport • Security

Samsara é uma empresa de tecnologia que oferece uma plataforma completa de operações voltada a aprimorar a eficiência, a segurança e a sustentabilidade das organizações. Suas soluções incluem segurança baseada em vídeo, telemetria veicular, monitoramento de equipamentos, aplicativos para a força de trabalho e visibilidade de instalações. A Samsara atende a diversos setores, como transporte, logística, construção e governo. A plataforma conecta pessoas, sistemas e dados, permitindo que as organizações tomem decisões mais rápidas e orientadas por dados. A tecnologia de Connected Operations da Samsara ajuda organizações complexas a operar com mais eficácia, oferecendo GPS em tempo real, alertas proativos, treinamentos de compliance e rastreamento de ativos.

Descrição

• Partner with Technical Support leadership to develop strategic narratives and executive-ready presentations that communicate business performance, key priorities, and operational outcomes. • Build and maintain reporting frameworks that track core business metrics—such as CSAT, time to resolution, and cost to serve—and synthesize findings into actionable insights for senior leadership. • Translate complex data and operational trends into clear, compelling stories that inform strategic decisions and drive alignment across the organization. • Drive cross-functional collaboration across Technical Support, Product, R&D, Sales, and Business Technology teams to align on priorities and execute on key initiatives. • Lead and manage special projects and operational improvement efforts that enhance efficiency and customer experience within the Technical Support ecosystem. • Leverage AI tools (e.g., Claude, ChatGPT) and self-service data capabilities on a day-to-day basis to accelerate analysis, content generation, and workflow automation. • Own and operationalize AI governance across the support organization — tracking tools, skills, and use cases being built across teams, establishing versioning standards, and ensuring best practices are shared rather than siloed • Identify and close information gaps through independent research, data exploration, and rigorous synthesis — returning with something richer than the original ask • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

🎯 Requisitos

• 8+ years of experience in business operations, management consulting, strategy, or a related field. • Bachelor’s degree from a 4-year accredited university. • Demonstrated ability to build executive-level presentations and strategic communications that convey a clear, compelling narrative. • Strong analytical skills with the ability to independently source, interpret, and synthesize data to support decision-making. • Comfort and previous experience using AI tools for analysis, content generation, and workflow automation. • Experience working cross-functionally and influencing stakeholders without direct authority. • High degree of independence and intellectual curiosity — able to take a loosely defined problem and return with structured, rigorous thinking and actionable recommendations.

🏖️ Benefícios

• Comprehensive health and parental leave plans • Professional development stipend • Flexible, employee-led remote model • Performance-based bonus/variable pay • Above-market equity opportunities