Manager, Enterprise Customer Success

Vaga não está no LinkedIn

🕒 Março 11

🐻 Alaska, California, +7 estados a mais – Remoto

🐻 Alaska – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote ☕ Washington – Remote

💵 $109.480 - $147.200 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

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Samsara

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2015

📦 Logística

🏗️ Construção

🏥 Saúde

💰 Seed Round em 2014-08

Logistics • Construction • Healthcare

Samsara é uma empresa de tecnologia que oferece uma plataforma completa de operações voltada a aprimorar a eficiência, a segurança e a sustentabilidade das organizações. Suas soluções incluem segurança baseada em vídeo, telemetria veicular, monitoramento de equipamentos, aplicativos para a força de trabalho e visibilidade de instalações. A Samsara atende a diversos setores, como transporte, logística, construção e governo. A plataforma conecta pessoas, sistemas e dados, permitindo que as organizações tomem decisões mais rápidas e orientadas por dados. A tecnologia de Connected Operations da Samsara ajuda organizações complexas a operar com mais eficácia, oferecendo GPS em tempo real, alertas proativos, treinamentos de compliance e rastreamento de ativos.

Descrição

• Ensure ongoing success and value realization for Samsara’s enterprise customers. • Define and execute long-term strategies for the Select Customer Success team that support Samsara’s commitment to providing excellent service. • Find and grow the next generation of CSMs at Samsara. • Keep executives informed of progress and advocate for change when needed. • Lead from the front with a willingness to get your hands dirty. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. • Hire, develop, and lead an inclusive, engaged, and high-performing team.

🎯 Requisitos

• 8+ years in Customer Success, account management, or consulting. • 3+ years in management positions, including recruiting and retaining top talent. • Experience with $1M+ ACV customers. • Experience with Enterprise SaaS. • Ability to travel within the United States for customer meetings and events (up to 25%). • Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology. • Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite. • Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance. • Solutions-focused with strong problem-solving skills and a bias for action. • Ability to think big while also executing with excellence. • Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment. • Diplomacy, tact, and poise under pressure when working through customer issues. • Demonstrated ability to foster an inclusive team environment that values diverse perspectives​. • Bachelor's degree from a 4-year institution.

🏖️ Benefícios

• Flexible, employee-led remote model • Professional development stipend • Comprehensive health and parental leave plans