Customer Support Associate

🕒 Julho 24

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Satellite Office

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2013

📦 Logística

📣 Marketing

✈️ Turismo

Logistics • Marketing • Travel

A Satellite Office é uma empresa sediada nas Filipinas que oferece serviços de emprego e escritórios para conectar profissionais filipinos com clientes globais. Oferece locais de escritório premium e tecnologicamente avançados em toda a Metro Manila e Cebu, posicionando funcionários em papéis de suporte a grandes marcas internacionais. A empresa enfatiza o engajamento dos funcionários, aprendizado e desenvolvimento contínuo, compensações e benefícios competitivos, além de uma cultura focada nas pessoas, reconhecida pelo Great Place to Work®.

Descrição

• Oversee guest bookings and assist customers in planning their Tiny House stays • Respond to inquiries across multiple channels, including website, email, and social media • Manage reservations end-to-end, including upselling and activating promotions • Provide support via the customer contact line, including handling and resolving inquiries • Coordinate with internal teams and external partners (e.g., housekeeping, tradespeople) to ensure timely property readiness and maintenance • Address and resolve guest concerns in a professional and timely manner • Work cross-functionally with internal teams to maintain smooth day-to-day operations

🎯 Requisitos

• At least 5 years of experience in customer service • Demonstrated ability to drive results and proactively improve processes • Background in travel, hospitality, or eco-tourism is highly advantageous • Strong commitment to delivering high-quality customer experiences • Excellent communication and interpersonal skills • Composed under pressure, with the ability to manage challenging situations effectively • Strong problem-solving skills and the ability to work independently when required

🏖️ Benefícios

• Opportunity to work with an Australian-owned travel and tourism company focused on nature-based experiences • Flexible working arrangements • Collaborative, high-energy, and supportive team environment