Manager – Centralized Referrals

🕒 6 dias atrás

🏄 California, Connecticut, +7 estados a mais – Remoto

🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote

💵 $70.000 - $82.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Schweiger Dermatology Group

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2010

🏥 Saúde

💄 Beleza

🧘 Bem-estar

💰 $100.000.000 Private equity em 2018-06

Healthcare • Beauty • Wellness

Schweiger Dermatology Group é uma prática de dermatologia nacional fundada para oferecer cuidados com a pele rápidos, acessíveis e de alta qualidade. Opera centenas de clínicas em diversos estados dos EUA, oferecendo serviços de dermatologia médica, cirúrgica e cosmética, bem como testes e tratamentos para alergias, consultas por telemedicina, venda de produtos para cuidados com a pele e ensaios clínicos. O grupo enfatiza o agendamento rápido, aceita a maioria dos planos de saúde e oferece atendimento presencial e virtual focado no tratamento de doenças de pele, triagem e remoção de câncer de pele e procedimentos estéticos.

Descrição

• Build and lead Schweiger’s new Centralized Referral Team • Manage the end-to-end referral loop, including receiving referrals, contacting patients, booking visits, confirming bookings with referring practices, notifying providers, and sending visit notes and pathology results • Lead five agents at launch across in-house staff and an outsourced partner • Hire, train, coach and set daily goals for the team • Maintain consistent quality and tone across in-house and outsourced teams • Work with Parakeet to determine which tasks automation handles and monitor completion rates • Establish and adjust referral prioritization rules based on data • Help stand up and manage the CRM tracking referrals, contact attempts, bookings and close-outs • Build relationships with referring practices, handle escalations and monitor referral volume • Collaborate with Patient Support Center, revenue cycle, clinic operations, Integration and Training, and providers • Route non-referral faxes, including records requests, prior authorizations and labs, to the appropriate owner • Attend in-person team meetings or events when required by business needs

🎯 Requisitos

• 3+ years leading a team in patient access, referral management, scheduling or a similar high-volume healthcare operation • Experience managing outsourced or offshore staff alongside in-house employees • Working knowledge of referrals, authorizations, insurance basics and EHR/practice management systems (ModMed a plus) • Comfort with CRMs, workflow tools and automation • Ability to pick up new tools quickly • Experience running a team on metrics, setting targets, checking them weekly and acting on results • Experience launching or rebuilding a process and making it stick • Working knowledge of HIPAA & OSHA compliance

🏖️ Benefícios

• Medical (Virtual Care included) • HSA/FSA • Dental • Vision • 401K after 30 days of employment • Company Sponsored Short Term Disability (Only applicable for non-California employee) • Pre-tax savings available for public transit commuters • Birthday as an additional personal holiday • Employee discounts on Schweiger skin care products & cosmetic services

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