Implementation Consultant

Vaga não está no LinkedIn

🕒 Setembro 30

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🛠️ Especialista em Implementação

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of SDL

SDL

1001 - 5000 funcionários

Fundada em 1992

💼 Consultoria

⚖️ Jurídico

📦 Logística

Consulting • Legal • Logistics

A SDL é uma empresa focada em fornecer serviços de linguagem e soluções tecnológicas impulsionados por IA para empresas de diversos setores. Eles se especializam em tradução, localização e gestão de conteúdo multilíngue, oferecendo ferramentas como o HAI para traduções rápidas e o Trados para gestão de traduções. A SDL também oferece plataformas de autoria de conteúdo estruturado e serviços de tradução de patentes. Suas soluções tecnológicas aprimoram experiências digitais e insights empresariais por meio de inteligência artificial de última geração, tornando mais fácil para as empresas gerenciarem conteúdo global de forma eficiente. Além disso, a SDL atende a indústrias como aeroespacial, jurídica, financeira, de mídia e outras, com soluções personalizadas para desafios específicos de cada setor.

Descrição

• Lead end-to-end deployments of GovPilot SaaS applications across all areas of municipal government • Guide customers through configuration, setup, data migration, and training • Collaborate with clients to understand business requirements and translate them into effective, scalable system solutions • Advise clients on re-engineering business processes to maximize platform value • Lead technically complex or sensitive implementations spanning multiple municipal departments • Architect custom system solutions for unique client requirements beyond standard configurations • Consult on data strategy, cleansing, and restructuring • Oversee QA standards for data imports and system integrations while maintaining accountability for data integrity before go-live • Design and lead executive- and department-head-level training focused on change management and platform adoption • Monitor project health across complex implementation portfolios and manage scope, risks, and dependencies • Own post-launch transition with Customer Success to ensure long-term platform health and adoption • Partner with Sales on pre-sales feasibility, scoping, and RFP responses • Partner with Product and Engineering to communicate feature gaps and provide roadmap feedback • Drive industry-specific best-practice playbooks for Professional Services • Lead process improvement initiatives to improve delivery standards and scalability

🎯 Requisitos

• 6+ years of SaaS Implementation or Professional Services experience required • Bachelor's degree or equivalent experience preferred • Strong understanding of SaaS platforms, cloud environments, and data management principles required • Experience analyzing complex data structures and translating client data logic into clear requirements for technical team members required • Proficiency with tools such as Wrike, HubSpot, Salesforce, Jira, or other implementation-related platforms required • Proven ability to manage complex, multi-stakeholder client relationships with professionalism, navigating competing priorities and organizational politics effectively required • Proven ability to re-engineer client business processes and architect system solutions that go beyond standard platform configurations required • Demonstrated experience leading organizational change management initiatives within client engagements, driving adoption across multi-stakeholder environments required • Ability to independently navigate technically complex or politically sensitive client situations, escalating to senior leadership only when necessary required • Experience partnering with Product or Engineering teams to communicate client-side feature gaps and influence roadmap decisions required • Ability to translate technical concepts into clear business explanations required • Excellent problem-solving, analytical, and communication skills required • Excellent organizational, time-management, and prioritization skills required • Ability to learn new technologies and concepts quickly required • Demonstrated track record of delivering implementations on time with strong Post Deployment Survey scores and measurable user adoption outcomes required • PMP or CSM certification preferred • Must be located in the USA • GovPilot is unable to sponsor or take over sponsorship of an employment visa at this time

🏖️ Benefícios

• Competitive salary • Unlimited PTO • Flexible working hours and remote work options • Comprehensive health, dental, and vision insurance • Professional development opportunities and learning budget • Home office and IT budget • Supportive team environment • The chance to work on innovative projects with cutting-edge technologies

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