Senior Customer Success Manager

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🕒 Ontem

🎸 Tennessee – Remoto

🎸 Tennessee – Remote

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Sedgwick

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏗️ Construção

💼 Consultoria

🏥 Saúde

Construction • Consulting • Healthcare

A Sedgwick é uma fornecedora global de soluções de tecnologia para riscos, benefícios e negócios integrados. Eles ajudam pessoas e organizações a gerenciar e mitigar riscos com soluções em administração de sinistros de acidentes, saúde, invalidez, compensação por desemprego e responsabilidade, entre outros. A Sedgwick oferece serviços como administração de sinistros, consultoria de construção, contabilidade forense e engenharia forense. Suas especialidades incluem restauração de propriedades, proteção de marcas e prevenção de perdas em vários setores, incluindo agricultura, construção e setores ambientais. A empresa enfatiza diversidade, equidade e inclusão (DEI) e práticas ambientais, sociais e de governança (ESG).

Descrição

• Lead management of large-scale, national, or international BillReview IQ client accounts on Legal-X and/or Legal eXchange • Execute contract renewals for major clients, including complex pricing negotiations • Develop and deliver advanced stewardship reports and dashboards tailored to client requirements • Advise clients on advanced bill review audit strategies and program optimization • Act as senior liaison for clients and proactively manage relationships across multiple stakeholders • Lead and coordinate large-scale projects with cross-functional teams, including the Expert Bill Review group • Identify, develop, and pursue strategic cross-selling and business expansion opportunities • Analyze and resolve high-impact issues affecting customer satisfaction and retention • Mentor and support other team members as needed • Travel as required and perform other assigned duties

🎯 Requisitos

• Eight (8) years of related experience or equivalent combination of education and experience required • Three (3) years of legal and/or claims adjuster experience required • Deep expertise in customer service and one or more of: workers’ compensation, liability claims management, or insurance litigation • Superior communication, leadership, and negotiation skills • Ability to understand client needs, discuss alternatives, make recommendations, and manage client expectations • Technical ability to gain in-depth product knowledge through self-directed learning • Advanced proficiency with Microsoft Office and complex reporting tools • Ability to manage multiple high-priority projects in a dynamic environment • Exceptional analytical, strategic thinking, and interpersonal skills • Ability to work in a team environment • Ability to handle conflict and challenging issues in a fast work environment • Ability to meet or exceed Performance Competencies • Bachelor’s degree from an accredited college or university preferred • Ability to travel as required

🏖️ Benefícios

• Work-life balance • Caring culture • Career growth opportunities • Diverse, equitable, and inclusive workplace • Reasonable accommodations when applicable and appropriate