Digital Collections Success Manager

🕒 Ontem

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $73.000 - $92.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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ITHAKA

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1995

💼 Consultoria

📦 Logística

📚 Educação

Consulting • Logistics • Education

A ITHAKA é uma organização sem fins lucrativos que melhora o acesso ao conhecimento e à educação em todo o mundo, operando bibliotecas digitais e serviços de preservação, conduzindo pesquisas e aconselhando faculdades, e desenvolvendo ferramentas e programas para apoiar o ensino, a aprendizagem e a comunicação acadêmica. Sua gama de serviços inclui JSTOR, Portico e outras plataformas que oferecem revistas acadêmicas, livros, imagens e fontes primárias a estudantes, pesquisadores, bibliotecas e editoras, ao mesmo tempo que promove iniciativas de acesso aberto, acessibilidade financeira no ensino superior, mobilidade de crédito e preservação de coleções digitais.

Descrição

• Serve as the first point of contact and partner for libraries participating in JSTOR Stewardship • Help institutions adopt Stewardship into their workflows and support long-term retention • Build and maintain relationships with practitioners, influencers, and leaders at participating accounts • Lead onboarding, kickoff meetings, and custom training sessions for new institutions • Support trials by leading kickoff calls and checking in with trialing institutions • Develop relationships within the archival and special collections community • Act as the voice of the customer to inform product, marketing, and leadership partners • Serve as the subject matter expert for managed accounts and document key account information • Support special projects as needed • Travel 20–30% for library onsite visits, regional conferences, and occasional ITHAKA office visits

🎯 Requisitos

• 3–5 years of experience working in higher education or libraries • Demonstrated expertise in special collections, archives, or digital collections • Highly organized with strong multitasking skills and ability to manage multiple projects • Proactive self-starter able to independently identify tasks and move projects forward • Excellent relationship-building and communication skills • Ability to demonstrate tools and services via webinar and in-person workshops • Ability to work well as a team member and participate in team projects • Strong attention to detail and accuracy • Commitment to ITHAKA’s values of belonging, evidence, speed, teamwork, and trust • Comfortable working with data using tools such as Databricks • Familiarity with Microsoft Office, including intermediate Excel skills • Experience working in a CRM such as Salesforce • Must work and reside in the continental United States • Ability to travel is required, with expected travel of 20–30%

🏖️ Benefícios

• Medical, dental, and vision plans • Employer-paid 10% retirement contribution • Paid parental and caregiver leave • 22 days of paid time off • 11 paid holidays • Up to 12 paid sick days • Wellness benefits • Reasonable accommodations during the application or hiring process