Senior Customer Stories Manager

🕒 Outubro 21

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $95.000 - $143.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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Seismic

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2010

📣 Marketing

💼 Consultoria

🏥 Saúde

Marketing • Consulting • Healthcare

A Seismic é uma plataforma digital que permite que empresas se conectem com seus públicos de maneira eficiente por meio de soluções inovadoras como QR codes, encurtamento de URLs e rastreamento de análises. Ela simplifica o processo de criação de conteúdo envolvente e construção de conexões de marca ao oferecer ferramentas para páginas de destino mobile-friendly, códigos QR personalizáveis e gestão abrangente de links. Usada por diversas indústrias, a Seismic facilita um melhor engajamento e comunicação com o público, seja no varejo, na saúde ou nos serviços financeiros.

Descrição

• Own the case study pipeline end-to-end: identify customer stories, secure participation, conduct interviews, and write and publish finished assets • Build trust-based relationships with customers and lead interviews • Partner with the Executive Advocacy Manager, References Manager, Groundbreakers Advocacy Manager, reference and advocacy pipelines, and product marketing • Align customer stories with launches, campaigns, and sales priorities • Use AI tools for interview synthesis, drafting, editing, research, and content variations while maintaining editorial voice and accuracy • Experiment with AI workflows to increase case study output and turnaround speed • Manage legal and PR approval workflows with customers • Repurpose case studies into sales one-pagers, web pages, social snippets, and video scripts with design and content teams • Travel for customer site visits, interviews, video shoots, and Seismic events, including the annual customer conference • Track case study performance and pipeline health and report on program impact

🎯 Requisitos

• 5+ years of experience in case studies, customer marketing, content marketing, or journalism • Customer-forward approach; ability to build rapport quickly, listen well, and represent the customer's voice accurately and compellingly • Genuine fluency with AI tools, including building real workflows and teaching others to use them • Proven cross-functional collaboration with references, advocacy, product marketing, sales, and customer success teams • Excellent writing and editing skills with a track record of shipping polished content under deadline • Strong project management skills; ability to manage multiple stories with customers, legal, and stakeholders at different stages • Ability to travel 4–6 times per year • Bonus: experience with SaaS or B2B customer marketing, product marketing, video/multimedia storytelling, or working directly with sales/customer success teams

🏖️ Benefícios

• Benefits and perks for the whole self, with availability varying by country • Incentive plans in addition to base salary • Reasonable accommodation for individuals with disabilities • Equal opportunity employment

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