Client Success Manager – Value Based Care Platform

🕒 Julho 30

🔔 Pennsylvania – Remoto

🔔 Pennsylvania – Remote

💵 $106.000 - $140.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Sellers Dorsey

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏥 Saúde

💼 Consultoria

☁️ SaaS

Healthcare • Consulting • SaaS

Sellers Dorsey é uma empresa de estratégia e impacto focada em saúde, que faz parceria com líderes de sistemas de saúde, seguradoras, agências governamentais e organizações comunitárias para projetar, financiar, implementar e otimizar programas para populações carentes. Eles oferecem serviços de consultoria, incluindo otimização do Medicaid, pesquisa e interpretação de políticas, design de cuidados baseados em valor, contratos e estratégias de cuidados gerenciados, desempenho operacional e conformidade, além de análises de dados personalizadas e visualização. A empresa também oferece soluções habilitadas por tecnologia (marca Constyn) para fluxos de trabalho clínicos, coordenação de cuidados e automação de dados de seguradoras, ressaltando gestão de programas, melhoria da qualidade e engajamento de stakeholders para melhorar o acesso, a qualidade e os resultados em comunidades de segurança social e vulneráveis.

Descrição

• Serve as the primary day-to-day contact for an assigned portfolio of Constyn clients • Monitor account health and escalates emerging risks to the Director, Client Success • Prepare outcome data, adoption metrics, and account narratives to support Quarterly Business Reviews • Lead new client onboarding to Constyn, coordinating implementation timelines with Product and Technology teams • Deliver training and ongoing enablement on platform features, workflows, and reporting tools • Track adoption and utilization metrics and build action plans for underutilizing accounts • Translate platform usage data into client-facing performance narratives tied to quality, population health, and value-based care goals • Partner with clients to set and track success plans and KPIs • Triage and resolve client platform issues, partnering with Technology and Support teams to ensure timely closure • Apply and contribute to standardized onboarding, adoption, and success playbooks across the client portfolio • Maintain CRM and account documentation to support forecasting and continuity

🎯 Requisitos

• Bachelor's Degree in Healthcare Management, Business Administration, Public Health, or related field • Master's degree (MBA, MHA, MPH) preferred, or additional relevant experience in lieu of an advanced degree • 5-7 years of progressive experience in client success, account management, or client-facing delivery roles in healthcare SaaS, health tech, or healthcare operations • Experience supporting value-based care, Medicaid, quality improvement, or population health programs preferred • Demonstrated ability to manage a portfolio of client accounts and coordinate cross-functionally with Product and Technology teams • Strong written and verbal communication skills, including client-facing training and reporting • Analytical mindset with the ability to translate platform usage data into client-ready insights • Proficiency in Word, Excel, PowerPoint, Teams, and SharePoint • Proficiency with CRM tools and Smartsheet preferred

🏖️ Benefícios

• Group healthcare plans offering medical, dental, and vision • Insurance plans offering short term disability, long term disability, and basic life • 401k plan • Flexible Time Off • 16 paid holidays throughout the calendar year • Paid time off for qualifying medical leave • Up to 12 weeks of combined paid parental and bonding leave