Customer Success Manager

🕒 Julho 30

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

🏄 California – Remoto

🏄 California – Remote

💵 $148.500 - $175.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

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Webflow

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2013

☁️ SaaS

🌐 Web 3

🛍️ Comércio Eletrônico

💰 $120.000.000 Series C em 2022-03

SaaS • Web 3 • eCommerce

O Webflow é o caminho para projetar, construir e lançar sites poderosos visualmente — sem programação.

Descrição

• Build strong working relationships with your customers’ day-to-day teams and key stakeholders, becoming a reliable partner throughout their Webflow journey. • Learn each customer’s goals and workflows so you can guide them toward meaningful wins with Webflow’s AI-native website experience platform. • Support account strategy by helping customers adopt core features, implement best practices, and stay on track with their success plans. • Partner closely with Account Executives and Solutions Engineers to deliver a smooth onboarding experience and drive ongoing adoption of new features. • Run customer check-ins and business reviews that highlight progress, unblock issues, and uncover opportunities for deeper engagement. • Own full execution of the renewal process for your book of business, from forecasting through close to protect and grow recurring revenue. • Bring clear, organized customer insights back to the business to help improve our product, processes and overall Enterprise experience.

🎯 Requisitos

• 3+ years prior experience in Customer Success, Account Management, or a client-facing role in SaaS, digital experiences, or an agency environment. • Familiarity with the marketing and digital experience landscape e.g. CMS platforms, martech/analytics tools, SEO fundamentals, or campaign workflows and how they connect to business outcomes. • Experience managing a book of accounts where you balanced competing priorities, responded quickly to customer needs and kept work moving. • Solid organizational and project-management habits that help you stay prepared, document clearly and follow through reliably. • Strong technical aptitude, with demonstrated ability to quickly learn and confidently navigate complex technical products, web technologies and workflow tools. • Proven track record owning renewals and/or contributing to expansion revenue in a former role with comfort operating against commercial targets like NRR.

🏖️ Benefícios

• Ownership in what you help build. • Health coverage that actually covers you. • Support for every stage of family life. • Time off that’s actually off. • Wellness for the whole you. • Invest in your future. • Monthly stipends that flex with your life. • Bonus for building together.