Implementation Manager

🕒 2 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🛠️ Especialista em Implementação

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Sensi.AI

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

🤖 Inteligência Artificial

Healthcare • Artificial Intelligence

Sensi.AI expande o alcance das agências de cuidados domiciliares com o primeiro Agente de Cuidados Virtuais 24/7 que oferece uma compreensão completa das necessidades físicas, emocionais e cognitivas dos idosos. A sofisticada análise de áudio da Sensi capacita as agências de cuidados domiciliares a detectar, prever e prevenir a ocorrência de eventos indesejados. Com os dados e insights da Sensi, as agências podem reduzir hospitalizações, aumentar as horas de cuidado, identificar necessidades de treinamento de cuidadores, aumentar a satisfação de cuidadores e clientes e prolongar o valor vitalício de seus clientes. Com a Sensi, as agências agora podem fornecer com confiança a combinação perfeita de horas de cuidado pessoal com qualidade assegurada e suporte virtual 24/7, permitindo que os idosos envelheçam com segurança no conforto de suas próprias casas, enquanto oferecem aos seus entes queridos uma tranquilidade sem precedentes.

Descrição

• Lead onsite deployments with home care agencies, including device setup, router installation, staff training, and hands-on implementation support • Train agency teams on Sensi’s technology, key workflows, and product explanation • Serve as onsite teacher, coach, and trusted advisor for non-technical users • Present Sensi’s AI product and value proposition to agency teams, clients, families, and stakeholders • Manage onboarding from post-sale through successful implementation • Identify training gaps, adoption risks, and operational blockers and resolve them cross-functionally • Build relationships with agency owners, care managers, caregivers, and other client stakeholders • Support light technical troubleshooting and escalate issues when needed • Gather and document client feedback, field insights, and adoption blockers • Maintain account documentation, activity tracking, deployment notes, and status updates in HubSpot • Partner with Customer Success, Product, Support, Sales, and Operations • Stay involved throughout onboarding to maintain agency momentum after onsite visits • Travel frequently across the United States, supporting approximately 10–15 agency deployments per quarter • Manage approximately 10–20 agency accounts by Month 2 or Month 3 and lead onsite or virtual deployments

🎯 Requisitos

• 3+ years of experience in client relationship management, sales, customer success, implementation, training, healthcare, home care, or another client-facing role • Strong teaching, coaching, or training skills, especially with non-technical users • Excellent verbal communication and presentation ability • Ability to explain technology in a simple, clear, and engaging way • Comfort working directly with clients in person, including agency teams, care providers, older adults, and families • Strong relationship-building skills and the ability to create trust quickly • Tech-savvy mindset with the ability to learn new tools, support basic setup, and troubleshoot issues in real time • Strong problem-solving skills and the ability to stay calm when plans change or challenges come up onsite • Ability to manage multiple deployments, client priorities, and follow-up tasks while maintaining quality • Customer success mindset with a strong sense of ownership over adoption and outcomes • Willingness and ability to travel frequently across the United States • Experience in home care, senior care, healthcare, physical therapy, occupational therapy, clinical operations, or a related field • Prior experience in sales, field operations, enablement, implementation, onboarding, or customer success • Experience training internal teams, end users, or non-technical audiences • Comfort presenting to groups and keeping people engaged during training • Experience handling skeptical users, detractors, or challenging group dynamics • Familiarity with CRM tools such as HubSpot, Salesforce, or similar platforms • Experience working in a startup or fast-changing environment • Strong coachability, energy, and interest in building a career in client-facing implementation

🏖️ Benefícios

• Frequent domestic travel, typically 60–75% • Approximately 4–5 weeks of shadow travel during ramp • Product immersion, hands-on installation practice, internal training, and shadowing with experienced team members • Support from manager and cross-functional partners during independent account management