Client Billing Dispute Specialist

🕒 2 dias atrás

🎸 Tennessee – Remoto

🎸 Tennessee – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📊 Especialista em Faturamento

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SERVPRO

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1967

🤝 B2B

B2B • Cleaning • Construction

A SERVPRO é uma empresa líder em limpeza e restauração, especializada em recuperação de danos causados por incêndio e água, remediação de mofo e serviços de limpeza comercial. Com mais de 2. 280 locais nos EUA e Canadá, a SERVPRO oferece resposta de emergência 24/7 para ajudar os clientes a se recuperarem de desastres de maneira eficiente, garantindo que suas casas e negócios sejam restaurados à condição anterior ao dano. Seus profissionais treinados utilizam equipamentos de última geração e contam com mais de 50 anos de experiência no setor, tornando-a uma escolha confiável para clientes residenciais e comerciais.

Descrição

• Facilitate the process of client estimate disputes on submitted job files. • Logging, tracking, and ensuring completion of all disputes to ensure responses are timely and in compliance with all applicable contracted timeframes, standard of drying requirements, and company policy is enforced. • Review an estimate based on carrier guidelines • Manage efficient cycle times and quality of estimate reviews timely and in a fair manner. • Examine documents for completeness, accuracy, and conformance to carrier guidelines • Ability to understand and have a solid technical background that includes an exceptional understanding (and possible hands-on experience) in loss estimating, homeowner residential, commercial. mitigation and construction. • Comfortable working in a metrics driven claims environment. • Strong analytical and mathematical ability. • Exercise objective judgment and critical decision making to resolve issues • Note and follow up on discrepancies in files • Effectively communicate with franchises and clients via phone, email, and internal/external systems to accurately bring both parties to agreement on an invoice amount to be paid and the billing dispute closed in a timely manner. • Escalating disputes to the appropriate professional for review to obtain completion and receive Franchise payment. • Conduct thorough investigations of all information provided, by analyzing all the issues involved and obtaining responses and information from internal and external entities • Work as an effective interface/liaison between internal and external customers • Monitor daily and weekly pending reports and personal worklists, ensuring internal & contractual timeframes are met. • Identify areas of potential improvement and provide feedback and recommendations to management on issue resolution, quality improvement, policies and procedures, cost saving opportunities, best practices, and performance issues. • Back up audit team as needed • Back up customer complaints as needed • Perform other duties as assigned or required. • Regular attendance is an essential function of the job.

🎯 Requisitos

• Ability to read, write, and speak to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner. • Institute of Inspection Cleaning and Restoration (IICRC), Water Restoration Technician (WRT), and Applied Structural Drying (ASD) certification (or ability to obtain within first year of employment) • Excellent attention to detail • Ability to understand department policies, procedures, and processes • Organizing required • Self-motivated critical thinker who can work independently to research and solve problems • Ability to multitask and quickly adapt to changing/conflicting priorities • Proficient use of Microsoft Office suite applications and other windows-based software applications preferred.

🏖️ Benefícios

• Excellent health benefits plan, which includes medical, vision and dental options • 401(k) with company match • Company profit sharing plan • Generous paid time-off and paid holidays • Paid parental leave • 2 free on-site fitness rooms • Employee Assistance Program • Employee Resource Groups • Personal and professional development program