Strategic Customer Success Manager – Enterprise

🕒 Junho 29

🐊 Florida, Illinois, +5 estados a mais – Remoto

🐊 Florida – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $125.000 - $135.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Shopmonkey

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

Shopmonkey é um software abrangente de gestão de oficinas, projetado para ajudar oficinas de reparação e serviços automotivos a operar de forma mais eficiente e expandir seus negócios. A plataforma oferece uma ampla gama de recursos, incluindo estimativas, comunicação com clientes, gestão de inventário, organização de fluxo de trabalho, gestão de equipe, relatórios e processamento de pagamentos. Shopmonkey também inclui um conjunto de marketing e integra-se com ferramentas populares como QuickBooks e CARFAX. É uma solução baseada em nuvem, tudo-em-um, adaptada especificamente para vários tipos de serviços automotivos, tais como reparação de automóveis, lojas de pneus, troca rápida de óleo, reparação de caminhões e mais. Com uma interface amigável e suporte robusto, Shopmonkey visa simplificar as operações e aumentar a lucratividade para oficinas de todos os tamanhos.

Descrição

• Develop relationships with strategic customers, understand how their shops run, and what makes their business successful • Manage and check in proactively on a regular cadence to ensure customers maintain high NPS, are engaged, and have a high adoption of Shopmonkey’s offerings • Using Data to Drive depth within your book of business, make strategic recommendations, and a cadence of QBRs • Become a trusted advisor and advocate for customers’ stakeholders and executives • Managing the payments/billing and administration side of your Book of Business • Partnering with Commercial leaders to drive value-add upsells, cross-sells, and successful renewals for both growth and maintaining NRR • Remove adoption roadblocks by understanding challenges and recommending solutions, driving product value and stickiness • Become the voice of the customer, and represent customer use cases internally • Travel to customer location(s) for meetings with stakeholders and attend events/trade shows, as required

🎯 Requisitos

• Have 4+ years of experience in a Customer Success Or Customer Experience role within SaaS • Ability to project manage and execute tasks at an executive level • Team player willing to pick up and help others achieve shared goals • Ability to use Success and Revenue tooling (i.e., Salesforce, Tableau, etc) • Have a high EQ and demonstrable empathy. You are relentlessly customer-focused • Adapt while in an ever-growing team and customer base • Data-driven decision maker and results • Balance between thinking strategically with exceptional attention to detail and execution • Are self-directed, highly motivated to succeed, and maintain an “always learning” posture • Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and fast-paced changes • Automotive Industry Experience is a Plus

🏖️ Benefícios

• $20 phone/internet monthly reimbursements • Virtual activities and in-person meet-ups • Laptop and super rad swag provided • Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date • Short term and long term disability • Employee assistance program • Reimbursement for a personal health and wellness membership • Generous parental leave • 401(k) available upon hire • 11 paid holidays • Flexible time off - take the time off you need! • Matching donations for approved charitable organizations • Group volunteer efforts