Jewelry Expert

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🕒 4 dias atrás

🏈 Ohio – Remoto

🏈 Ohio – Remote

💵 $17 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

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Signet Jewelers

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1949

🛒 Varejo

🛍️ Comércio Eletrônico

👗 Moda

Retail • eCommerce • Fashion

A Signet Jewelers é a maior varejista de joias de diamante do mundo, com foco em trazer joias de qualidade que expressam amor e inspiram confiança entre os clientes. A empresa possui várias marcas conhecidas, como Kay Jewelers, Zales, Jared e Blue Nile, oferecendo uma ampla gama de joias finas e designs personalizáveis. A Signet enfatiza a sustentabilidade e a obtenção responsável em suas operações. A empresa visa ajudar as pessoas a celebrar a vida e expressar o amor por meio de seus produtos, enquanto promove os direitos humanos e preserva o meio ambiente. A Signet tem uma forte presença de mercado nos Estados Unidos, Canadá e Reino Unido.

Descrição

• Engage with customers through chat, SMS text, and phone calls, including scheduled appointments • Provide expert advice on products and services, style consultations, and concierge shopping services • Showcase merchandise online and explain item features and benefits • Provide information about extended service agreements and financing options • Contribute to sales growth through digital sales, live selling, social media presence, store collaboration, and connected commerce • Resolve customer issues quickly and efficiently • Conduct outreach to maintain long-lasting customer relationships and build personal sales clientele • Achieve individual and team performance goals, including sales metrics, appointment booking, customer satisfaction scores, Creative Commerce standards, and quality evaluations • Participate in cross-training within the department • Attend training and meetings using on-camera technology

🎯 Requisitos

• Excellent customer service skills • Sales-oriented approach with customer-first focus • Ability to achieve sales, appointment booking, customer satisfaction, Creative Commerce, and quality evaluation goals • Organized, self-motivated, and adaptable • Strong verbal, written, and interpersonal communication skills • Empathy and positivity in customer interactions • Great typing skills • Strong problem-solving and critical-thinking skills • Strong math and analytical skills • Relationship-building and follow-up skills • Proficiency with customer interaction platforms • Ability to manage multiple computer screens • Comfort with Zoom, Teams, and on-camera technology • Flexible open availability during peak retail hours, including nights, weekends, and holidays • Availability for mandatory overtime • Dedicated, distraction-free workspace • Own high-speed internet and router/modem • Ability to set up necessary equipment • Willingness to participate in departmental cross-training • Comfortable being on camera for training and meetings

🏖️ Benefícios

• Up to 3 weeks’ paid training with ongoing learning and growth opportunities • Permanent full-time work-at-home arrangement • Equipment provided: computer, two monitors, webcam, headset, keyboard, and mouse • Potential career growth opportunities • Inclusive culture that promotes from within • Competitive starting hourly pay rate of $17.00 • Spanish language proficiency pay differential may be available • Required overtime opportunities for additional pay during peak periods • Referral rewards for referring family and friends who join the team and complete 60 days of employment • Comprehensive healthcare, dental, vision, and prescription insurance • Generous 401K matching after one year • PTO and paid holidays • Tuition reimbursement