Special Order Escalation Specialist

🕒 2 dias atrás

🏈 Ohio – Remoto

🏈 Ohio – Remote

💵 $21 / hora

⏰ Tempo Integral

🟢 Júnior

🚫👨‍🎓 Sem graduação necessária

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Signet Jewelers

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1949

🛒 Varejo

🛍️ Comércio Eletrônico

👗 Moda

Retail • eCommerce • Fashion

A Signet Jewelers é a maior varejista de joias de diamante do mundo, com foco em trazer joias de qualidade que expressam amor e inspiram confiança entre os clientes. A empresa possui várias marcas conhecidas, como Kay Jewelers, Zales, Jared e Blue Nile, oferecendo uma ampla gama de joias finas e designs personalizáveis. A Signet enfatiza a sustentabilidade e a obtenção responsável em suas operações. A empresa visa ajudar as pessoas a celebrar a vida e expressar o amor por meio de seus produtos, enquanto promove os direitos humanos e preserva o meio ambiente. A Signet tem uma forte presença de mercado nos Estados Unidos, Canadá e Reino Unido.

Descrição

• Serve as a primary point of contact for store teams regarding special order inquiries and requests • Manage and respond to incoming emails, cases, and requests in a timely and professional manner • Coordinate with vendor partners to obtain order updates, resolve issues, and ensure timely fulfillment • Review and process escalated order concerns, identifying appropriate solutions and next steps • Monitor order activity and proactively address issues that may impact delivery, customer satisfaction, or order accuracy • Generate and distribute reports to vendors and internal business partners • Communicate with cross-functional teams to resolve order, replacement, and fulfillment concerns • Maintain accurate records and documentation within company systems • Support internal communication channels by assisting team members with questions and order-related concerns • Participate in team chat support and shared inbox management • Ensure all customer and order information is handled accurately and professionally • Identify opportunities for process improvement and contribute to a positive customer experience

🎯 Requisitos

• High School Diploma or equivalent required • Minimum of one year of experience in customer service, order management, operations support, retail support, or a related field • Proficiency in Microsoft Outlook and Excel; working knowledge of Microsoft Word • Strong verbal and written communication skills • Exceptional attention to detail and organizational abilities • Ability to manage multiple tasks and priorities simultaneously • Strong problem-solving and critical-thinking skills • Ability to collaborate effectively with internal teams, external partners, and vendors • Demonstrated ability to follow through on commitments and meet performance expectations • Adaptable and comfortable working in a fast-paced, evolving environment • Strong customer service mindset with a focus on delivering positive outcomes • Preferred: experience working with order management, customer service, logistics, fulfillment, or retail operations • Preferred: experience using case management, CRM, or ticketing systems • Preferred: experience working with external vendors or business partners

🏖️ Benefícios

• Work safely and comfortably from home—we provide all necessary equipment • Competitive starting pay of $21.00/hour • Seasonal overtime opportunities • Employee discounts • Earn referral bonuses when your recommended hires complete 60 days • Comprehensive healthcare, dental, and vision insurance • Allotted Paid time Off • Generous 401(k) matching after just one year