Customer Success Manager

🕒 Maio 18

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Singular

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

☁️ SaaS

📣 Marketing

Consulting • SaaS • Marketing

A Singular capacita profissionais de marketing a preparar seu crescimento para o futuro com atribuição e analytics de próxima geração. Oferecemos uma solução holística que combina atribuição mobile com agregação de custos líder do setor, analytics de ROI flexível e ingestão automática diretamente nas suas ferramentas de BI.

Descrição

• Serve as client advocate in all respects of the Singular product, project managing all customer onboarding and overseeing all technical solution deliveries. • Regularly meet and engage customers to understand how they are using the platform and provide ideas, training on product features and enhancements. • Consistently meet or exceed customer retention goals and applicable success metrics. • Work closely with internal resources on escalation and resolution processes for critical customer issues. • Become a trusted advisor to customers to fully understand their needs and help find ways to solve or simplify these pain points through Singular’s product. • Identify incremental revenue opportunities and hold regular QBRs (in-person and remotely).

🎯 Requisitos

• 3+ years professional experience supporting a SaaS-based business model in client services, customer success or account management. • Prior experience leading technical implementations and supporting technical relationships with large companies. • Strong understanding of mobile marketing ecosystem and the companies in this space including but not limited to, MMPs, ad networks, ad trackers, exchanges, PMDs, BI/analytics companies. • Consistent record as a top performer in a customer success role understanding client’s needs. • Passionate about working in a high-touch customer-facing role and interest for complex technology. • Self-starter, excellent communication and presentation skills, highly refined interpersonal skills. • Enjoys working in a fast-paced, growth environment. • Positive, “can-do” attitude!

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Professional development