Customer Success Specialist

🕒 Outubro 20

🏄 California, Colorado, +10 estados a mais – Remoto

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $75.000 - $100.000 / ano

⏰ Tempo Integral

🟢 Júnior

🏆 Sucesso do Cliente

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Sketchy

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2013

💼 Consultoria

📣 Marketing

📚 Educação

Consulting • Marketing • Education

Sketchy é uma plataforma de aprendizado inovadora projetada para aprimorar a educação de estudantes de medicina e saúde através de narrativas visuais envolventes. A empresa concentra-se em ajudar os alunos a dominar conceitos complexos transformando materiais de estudo tradicionais em vídeos memoráveis e divertidos. Com um histórico comprovado de melhoria das notas em exames e satisfação dos usuários, Sketchy é amplamente utilizado por estudantes que se preparam para exames médicos como o MCAT, PA e testes para licenciamento de enfermagem.

Descrição

• Support a portfolio of institutional accounts by responding to customer questions, conducting regular check-ins, and coordinating follow-up. • Escalate strategic or leadership-level issues to the Institutional Customer Success Manager. • Support new client onboarding, account setup, implementation, training, and ongoing education. • Provide resources and best practices that help customers use Sketchy effectively. • Respond to and triage student and faculty support requests. • Escalate technical issues to the Support team and track recurring questions. • Monitor customer usage and engagement and prepare customer-facing reports and presentations. • Identify accounts that may benefit from additional outreach or support. • Partner with Sales and the Institutional team on renewal preparation, retention initiatives, and account planning. • Help identify potential expansion opportunities. • Gather and document customer feedback and coordinate with Product and Support to resolve issues. • Maintain accurate customer records and activity in CRM and Customer Success systems, such as HubSpot. • Coordinate institutional communications, resources, and related initiatives with internal partners. • Use approved AI tools for meeting notes, follow-up drafting, customer resource preparation, summarization, and routine account administration. • Validate AI outputs and protect customer information.

🎯 Requisitos

• 1–3 years of experience in Customer Success, Account Management, Client Services, Customer Support, Education, SaaS, or a related customer-facing role. • Bachelor’s degree in Business, Communications, Education, or a related field, or equivalent relevant experience. • Basic proficiency with AI tools for prompting, summarization, drafting, research, or routine workflow support. • Ability to validate AI outputs and follow company data and privacy guidelines. • Ability to travel up to 1-2 times per quarter for conferences, educational events, and meetings. • Experience in medical or health-professions education is a plus. • Nursing or NP program experience is a plus. • Familiarity with HubSpot or a similar CRM. • Comfort working with usage data in spreadsheets.

🏖️ Benefícios

• Remote First - Make a difference from wherever you want to work. • Flexible Time Off - No accruals, just real work-life balance. • 100% Individual Health Coverage - We got you covered! • Equity - From day one, you’ll have a stake in our future growth. • 401(k) - We support your financial future with up to 5% matching. • Team Events -Get to know the team at an annual company retreat and more. • Annual Work Anniversary Stipend • Monthly Wifi & Phone Reimbursement • Short Term & Long Term Disability • Sales incentive opportunity

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