Customer Experience Specialist

🕒 Agosto 4

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Skift

SiteLinkedInTodas as Vagas

51 - 200 funcionários

✈️ Turismo

🏨 Hospitalidade

📣 Marketing

💰 $1.100.000 Seed Round - Skift em 2013-05

Travel • Hospitality • Marketing

A Skift é uma empresa de mídia e inteligência que cobre a indústria global de viagens, fornecendo notícias, análises aprofundadas, pesquisas, newsletters, podcasts, eventos e serviços de consultoria para profissionais e executivos do setor de viagens e hospitalidade. Publica reportagens oportunas em setores como companhias aéreas, hotéis, viagens online, cruzeiros e turismo, e oferece produtos de pesquisa por assinatura, conferências, recrutamento executivo e serviços de conteúdo/marketing personalizado para os stakeholders da indústria.

Descrição

• Manage the customer support inbox and respond to questions about subscriptions, billing, event access, and membership benefits • Identify and resolve login, access, and account issues across Skift’s digital platforms • Track and follow up on overdue payments • Assist with invoicing and renewals • Ensure accurate billing records • Call or email event attendees, new subscribers, and members to collect feedback and confirm details • Enhance the customer experience with Skift • Collaborate with subscriptions, events, and membership teams to ensure a seamless customer journey • Share insights that improve retention and satisfaction • Maintain up-to-date customer records • Contribute to improving internal support processes and resources

🎯 Requisitos

• 1–3 years of experience in a customer support or customer-facing role • Strong written and verbal communication skills with a professional and empathetic tone • Proficiency with HubSpot or comparable CRM • Experience with Stripe (required) • Comfort with phone and email outreach • Confidence speaking with customers and solving problems live • Attention to detail, follow-through, and strong organizational skills • Ability to evaluate information, draw conclusions, and multitask • Curiosity and enthusiasm for Skift’s mission and the travel and media industries • Efficient cross-team communication and project management skills • Native-level or near-native English proficiency, written and spoken, is required

🏖️ Benefícios

• Opportunity to grow within a respected and innovative media company • Exposure to the intersection of media, events, and travel intelligence • Collaborative, supportive, and remote-friendly work environment • Competitive compensation and benefits • Remote-first, globally distributed company • Asynchronous work environment • Clear communication and strong documentation practices