Field Support Coordinator

🕒 Julho 24

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $70.000 - $95.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

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Skydio

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2014

🎖️ Defesa

🏭 Manufatura

📦 Logística

💰 $170.000.000 Series E - Skydio em 2024-11

Defense • Manufacturing • Logistics

A Skydio é um fabricante de sistemas de drones autônomos que combina inteligência artificial avançada a bordo, sensores e software em nuvem para automatizar voos para missões de inspeção, segurança, segurança pública e mapeamento. Sua família de produtos (incluindo o X10, X10D, R10, estações de acoplamento e software como Skydio Autonomy e DFR Command) é projetada para rápida conscientização situacional, inspeções automatizadas, segurança de locais e implantações de Drone como Primeira Resposta para clientes governamentais, utilitários e empresariais. A Skydio oferece hardware, software e serviços integrados para viabilizar operações mais seguras, rápidas e autônomas em ambientes desafiadores.

Descrição

• Schedule and coordinate field service appointments with customers, Field Service Technicians, and third-party service providers. • Manage work orders from creation through completion, ensuring timely updates and accurate documentation. • Monitor and manage the Field Service RMA Jira queue, ensuring repair requests are routed and processed efficiently. • Create sales orders for replacement parts and coordinate shipment to customers, technicians, and repair locations. • Track replacement parts and ensure returned components are received, documented, and processed according to company procedures. • Coordinate preventative maintenance work orders and recurring service activities with customers and third-party vendors. • Collaborate closely with Customer Support, Logistics, Repair Operations, and other internal teams to ensure seamless service delivery. • Maintain accurate service documentation within Jira, Salesforce, and other related business systems. • Communicate service status, scheduling updates, and logistical information to internal stakeholders and customers. • Identify scheduling conflicts, resource constraints, and process improvements to optimize field service operations.

🎯 Requisitos

• Experience coordinating field service operations, service scheduling, dispatch, or technical support. • Strong organizational skills with the ability to manage multiple work orders simultaneously. • Experience using Atlassian Jira, Salesforce, or similar CRM and ticketing platforms. • Order management experience. • Familiarity with RMA processes and service logistics. • Experience coordinating third-party vendors or field service providers. • Excellent written and verbal communication skills. • Strong customer service mindset • Ability to prioritize competing demands • Interest in robotics, drones, or connected hardware products is a plus.

🏖️ Benefícios

• Paid vacation time • Sick leave • Holiday pay • 401K savings plan • Group health insurance plans