Retail Operations Manager

Vaga não está no LinkedIn

🕒 Outubro 24

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $120.000 - $135.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

👻 Score fantasma 15%

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Skylight

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2015

🏭 Manufatura

📣 Marketing

💼 Consultoria

💰 Venture Round em 2020-09

Manufacturing • Marketing • Consulting

A Skylight é uma empresa que oferece porta-retratos digitais e calendários digitais projetados para aproximar as famílias e simplificar a organização da casa. Seus produtos incluem o Skylight Frame, que permite compartilhar fotos e vídeos com pessoas queridas por meio de uma tela touchscreen antirreflexo, e o Skylight Calendar, que exibe as agendas de todos em um único dispositivo interativo. Esses produtos são fáceis de configurar, não exigem assinatura e têm como objetivo manter os usuários conectados e organizados. Os porta-retratos e calendários Skylight são considerados excelentes presentes, especialmente para manter vivas as memórias da família e facilitar a comunicação entre vários familiares.

Descrição

• Execute global fulfillment for retail accounts across US and international markets to optimize delivery performance, cost efficiency, and customer satisfaction • Develop and monitor KPIs including on-time delivery, fill rate, lead time, chargeback percentage, and cost • Track incoming shipments and quantities and analyze inventory levels against retailer on-hand quantities, sell-through, planned orders, and incoming shipments • Communicate with retailer partners and inventory teams on planned future orders and open shipments • Partner with Sales and Planning on forecast changes • Establish and maintain relationships with 3PLs, outbound transportation brokers, and outbound carriers • Manage 3PL fulfillment for wholesale accounts and create and maintain retailer-specific SOPs • Own retailer routing guides and compliance requirements, including labels, ASN accuracy, packaging, and appointment rules • Monitor and report order processing lead times, troubleshoot, and escalate fulfillment issues • Execute EDI documents including 850 Purchase Orders, 856 Advanced Ship Notices, and 810 Invoices • Maintain NetSuite as the order management system of record through fulfillment phases • Lead dispute resolution for shipment penalties, order errors, and retailer-assigned fees • Lead onboarding of new retail partners and new product launches with Sales, Planning, and the 3PL • Document processes to enable peer coverage of accounts • Lead continuous improvement initiatives across global fulfillment operations

🎯 Requisitos

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field • 4+ years of experience in retail fulfillment operations, or supply chain management • Demonstrated experience managing fulfillment and delivery operations with 3PLs to retailers • Proven experience managing fulfillment for the following retail accounts (Target, Best Buy) • Experience with outbound transportation management and broker/carrier negotiations • Experience with EDI order flow (850 / 856 / 810) and retailer portals • Proficiency as a user of warehouse management systems • Advanced analytical and problem-solving skills with data-driven decision-making ability • Excellent project management skills with experience leading cross-cultural teams • Bonus: Proven experience managing fulfillment for Costco, Walmart, Sam’s Club, or BJ’s • Bonus: Experience onboarding new retailers or running a distributor program • Bonus: Experience with international retail shipments (ocean, forwarders, direct-to-retailer) • Bonus: MBA or MS in Supply Chain Management, International Business, or related field • Bonus: Experience with major ERP systems (NetSuite) and fulfillment automation platforms • Bonus: Six Sigma certification or similar process improvement qualifications • Bonus: Multi-lingual capabilities • Bonus: Track record of successful change management in complex organizations

🏖️ Benefícios

• Competitive Salary + Equity Package • 401K matching • Wellness, learning, and home-office budgets • Health, Dental & Vision Medical Plans • Tremendous autonomy to set the direction of your work • Unlimited PTO • Company holidays on the first Friday of every month (Excluding November, December, and January) • Medical, dental, vision, and paid time off

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