Account Manager

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slice

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💳 Fintech

💸 Finanças

Fintech • Finance

slice é uma empresa de tecnologia financeira que oferece uma conta com foco em UPI, permitindo aos usuários pagar e receber dinheiro de forma rápida e segura através de uma interface de pagamentos unificada. A plataforma é sem anúncios e oferece aos usuários a opção de emprestar dinheiro com planos de pagamento flexíveis, aprimorando suas pontuações de crédito. slice também torna as transações financeiras envolventes, oferecendo recompensas em cashback e oportunidades de ganhar bônus através de diversas atividades. A empresa enfatiza a segurança e transações seguras com segurança SSL de 256 bits e oferece ferramentas para melhoria da pontuação de crédito, pagamento automático e análise de gastos.

Descrição

• This role will oversee a team of key account managers who leverage the entire Slice platform to power their shops who are critical to our business. • Manage a small portfolio of Key Accounts as well as escalations, cancellations and customer complaints. • Ensure shop partners receive timely, proactive, and solutions-oriented support that exceeds their expectations. • Partner cross functionally across Slice to ensure the shop success checklist is applied to all Key Accounts. • Play a crucial role in the growth & success of your team, and by extension their shop partners and Slice.

🎯 Requisitos

• 4+ years of experience managing enterprise-level clients in a B2B or marketplace environment (experience in the restaurant or hospitality industry is highly preferred) • Strong track record of individual performance • Proven ability to manage complex, high-value accounts with a focus on retention and growth • Proven ability to handle customer complaints, escalations, or high-risk situations with calm and clarity, both inbound and outbound • Demonstrated the ability to mentor peers, bring a positive mindset, lead projects, share best practices, and serve as a trusted point of contact for team support and guidance. • Evidence of strong analytical ability to interpret complex data sets and translate insights into actionable strategies to improve performance metrics • Strong interpersonal, communication, and negotiation skills • Proficiency in Salesforce, Slack, Excel, and other account management tools • Fluency in multiple languages(English & Spanish) and proficiency on the Slice platform, products and our customer base is a strong plus

🏖️ Benefícios

• Premium medical insurance • Personalized training at the start of your position, followed by continuous training to ensure you succeed! • Company structure that encourages career development, strong career path in sales; you will be recognized for hard work • Close partnership with account management team leads and trainers that provide all the coaching you need