Account Manager – LATAM

🕒 Julho 24

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WeTravel

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2016

💼 Consultoria

📦 Logística

✈️ Turismo

💰 $27.000.000 Series B em 2022-10

Consulting • Logistics • Travel

Na WeTravel, acreditamos que a gestão de viagens de múltiplos dias deve ser sem atritos — para que você possa focar em oferecer experiências inesquecíveis, e não em lidar com várias ferramentas.

Descrição

• Managing and nurturing relationships with new and existing clients. • Proactively identifying opportunities to upsell or expand product usage. • Serving as a key point of contact for client questions or concerns. • Collaborating cross-functionally with Sales, Support, and Product teams. • Gathering and sharing customer feedback to improve product and service delivery. • Solving customer issues with a calm, proactive, and friendly approach. • Driving long-term client satisfaction and engagement.

🎯 Requisitos

• Are fluent in **English and Spanish**, both written and verbal. • Have excellent communication skills—both written and verbal. • Have strong interpersonal and customer service instincts. • Enjoy helping businesses thrive through hands-on support and strategic advice. • Have 2+ years of experience in B2B account management or customer success. • Are a natural multitasker who can manage multiple clients and needs at once. • Are solutions-oriented and calm under pressure. Thrive in a remote-first, fast-paced environment. • Are willing to travel up to 10% for client visits. • Bonus: Minor SaaS sales experience or experience with up-selling products. • Bonus: Up-to-date understanding of the travel industry’s consumer behavior. • Bonus: Knowledge of Hubspot CRM or other CRM platforms.

🏖️ Benefícios

• Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self. • Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments. • Work remotely for a maximum of 4 weeks per calendar year. • Extensive paid family leave. • Three paid volunteer days per year. • 2-week cross-functional onboarding program. • Cutting-edge equipment and tools to set you up for success. • Join an international, travel-loving team with a passion for adventure and innovation.