Account Manager

🕒 Março 5

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Slip Robotics

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🚗 Transporte

☁️ SaaS

💰 $10.600.000 Venture Round em 2023-05

Transport • Logistics • SaaS

Slip Robotics é uma empresa focada em transformar a indústria de logística com sua tecnologia inovadora de robôs-como-serviço. Seu produto principal, SlipBots, foi projetado para eliminar gargalos em docas de carga, melhorando drasticamente a velocidade, segurança e eficiência no processo de carregamento de frete. Os SlipBots permitem o carregamento e descarregamento de caminhões em apenas 5 minutos, sem a necessidade de operadores de empilhadeira entrarem nos trailers, aumentando assim a capacidade de processamento e ampliando o leque de mão-de-obra. O serviço oferece um modelo de assinatura que inclui suporte abrangente e insights de dados em tempo real sem exigir integração de Wi-Fi ou TI, tornando-o uma solução perfeita para logística de frete na última milha. A Slip Robotics visa revolucionar as operações da cadeia de suprimentos otimizando a logística de curta distância e alta frequência em diversos setores.

Descrição

• Own the commercial relationship and overall success of assigned customer accounts. • Lead customer engagements across the contract lifecycle, including deployment coordination, onboarding, training, and ongoing account management. • Serve as the primary point of contact and trusted advisor for customers, providing guidance on best practices and operational optimization using Slip Robotics’ solutions. • Identify and develop opportunities for account expansion through upsell, cross-sell, and additional deployments. • Monitor account health and performance KPIs, proactively addressing risks and identifying improvement opportunities. • Partner with internal teams to ensure successful project delivery, including resource coordination, timeline management, and issue escalation when necessary. • Analyze customer workflows and operational performance to recommend improvements that increase customer value and strengthen the partnership. • Maintain strong relationships across customer organizations, from operational teams to executive stakeholders. • Manage account activity, including regular customer meetings, reporting, and documentation of key interactions.

🎯 Requisitos

• Bachelor’s degree in engineering, business, or a related field preferred; equivalent experience strongly considered. • Experience managing multiple customer accounts in industrial, logistics, or technology environments. • Strong understanding of warehouse, manufacturing, dock operations, or shipping logistics. • Experience supporting or deploying robotics, automation, or engineering solutions in customer environments. • Strong project management capabilities and ability to coordinate complex technical initiatives. • Excellent communication skills with the ability to engage both technical and operational audiences.

🏖️ Benefícios

• Health Care Plan (Medical, Dental & Vision) • Paid Time Off (Vacation, Sick & Public Holidays) • Stock Option Plan