Principal Solution Consultant – Post-Sales

🕒 Fevereiro 26

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $170.000 - $190.000 / ano

⏰ Tempo Integral

🔴 Especialista

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Socure

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2012

💼 Consultoria

🏥 Saúde

⚖️ Jurídico

💰 $450.000.000 Series E em 2021-11

Consulting • Healthcare • Legal

Socure é um fornecedor líder de soluções de verificação de identidade e prevenção de fraude baseadas em IA. Sua plataforma, conhecida como RiskOS™, permite que organizações tomem decisões confiáveis em relação à identidade e risco, permitindo a integração e gestão contínua de clientes em vários pontos de contato. Com verificações de identidade precisas e em tempo real realizadas em mais de 190 países, a Socure ajuda a combater fraudes de identidade, garantindo conformidade e melhorando a experiência do cliente.

Descrição

• Lead the end-to-end platform implementation process, ensuring timely and successful deployments. • Collaborate with clients to define solution architecture, configure platform components, and tailor implementations to meet specific business needs. • Develop and refine best practices for scalable, high-impact implementations. • Provide hands-on technical consultation during hyper-care, ensuring clients achieve stability and optimal performance. • Partner with Customer Success, Engineering, and Support teams to proactively address issues and drive faster resolutions. • Continuously refine risk mitigation strategies to improve system performance and security. • Work with clients to customize platform functionalities based on their operational and business needs. • Act as a technical bridge between clients and internal teams, translating requirements into product enhancements. • Diagnose and troubleshoot technical and product issues, ensuring minimal disruption. • Lead training sessions and hands-on workshops to empower client teams and ensure successful platform adoption. • Develop and maintain detailed documentation on implementation processes and platform configurations. • Partner with Product, Engineering, and Data Science teams to provide client feedback and inform roadmap priorities. • Align with Customer Success to ensure ongoing client value realization beyond implementation. • Support Sales & Pre-Sales by providing technical expertise for expansion opportunities within existing accounts. • Collect and analyze client feedback to enhance implementation strategies and platform usability. • Conduct quarterly fraud and risk reviews for key accounts, identifying areas for optimization. • Drive improvements in time-to-value, ensuring faster go-live and measurable business impact.

🎯 Requisitos

• Bachelor’s degree in Computer Science, Engineering, Data Science, Statistics or related field (MBA or advanced technical degree a plus) • Experience working in post sales capacity in fraud detection and risk mitigation ecosystem • 7+ years of experience in technical implementation, platform solutions, or post-sales consulting. • Strong expertise in SaaS platforms, API integrations, enterprise IT environments, and technical troubleshooting. • Proven ability to lead enterprise-level implementations with measurable client outcomes. • Excellent communication, problem-solving, and stakeholder management skills. • Ability to balance strategic thinking and hands-on execution in a fast-paced, client-facing role.

🏖️ Benefícios

• Offers Equity • Offers Bonus