Trust & Integrity Manager

🕒 Outubro 15

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $90.000 - $110.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 20%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 27 dias.
• As vagas desta empresa costumam ser preenchidas em 40 dias.
• 9 vagas abertas para uma equipe de 13 pessoas.

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Solace

SiteLinkedInTodas as Vagas

1 - 10 funcionários

🏥 Saúde

💼 Consultoria

🛡️ Seguros

Healthcare • Consulting • Insurance

A Solace é uma empresa de advocacia em saúde que conecta pacientes e suas famílias a advogados qualificados, como médicos, enfermeiros e outros especialistas em saúde. Sua missão é capacitar os pacientes e melhorar os resultados em saúde, auxiliando na navegação do complexo sistema de saúde. A Solace oferece suporte em áreas como agendamentos, comunicação com equipes médicas e questões de seguro, e os defensores são cobertos por planos Medicare e Medicare Advantage. A plataforma garante que os pacientes recebam suporte personalizado por meio de consultas telefônicas ou por vídeo, ajudando em tudo, desde o gerenciamento de doenças crônicas até papelada relacionada à saúde.

Descrição

• Lead the Trust & Integrity function protecting the integrity of the patient experience and Solace platform • Build and manage the team responsible for identifying, investigating, and resolving risks to patients, advocates, or Solace operations • Own strategy and standards for case review • Oversee escalations and investigations • Monitor emerging risk patterns at a portfolio level • Ensure advocates operate within Solace protocols and standards • Coach and manage Trust & Integrity Specialists • Establish workflows, SLAs, and quality standards for complaint handling, investigations, and advocate oversight • Conduct case reviews and calibration sessions • Own escalation paths for complex or high-severity patient safety concerns and adverse experience reports • Ensure timely, thorough, empathetic complaint investigation and resolution • Define urgent-intervention criteria and coordinate cross-functional responses • Serve as final escalation point for patients or stakeholders • Uphold advocate behavior, conduct, and quality review processes • Partner with QA and team leads on formal performance reviews or corrective action • Maintain investigation record integrity and confidentiality • Improve SOPs and ethical guidelines based on case learnings • Build risk monitoring practices across patient feedback, escalation data, and operational signals • Identify systemic risk patterns and lead root-cause analysis • Own risk reporting cadence to CX and cross-functional leadership • Develop internal playbooks and response protocols • Partner with operations, clinical, product, and legal/compliance stakeholders • Represent Trust & Integrity in policy and SOP development • Contribute to organization-wide risk and safety strategy as a subject matter expert

🎯 Requisitos

• Experience managing or leading a team in trust and safety, patient advocacy, healthcare operations, compliance, or a related field • Track record of building or scaling processes, SOPs, or playbooks in a high-stakes environment • Calm, methodical approach to high-stakes or sensitive situations, with strong judgment under ambiguity • Strong investigative instincts and ability to coach others to develop the same • Exceptional written and verbal communication skills, including experience presenting findings and recommendations to leadership • Deep familiarity with complaint management, incident review processes, or risk frameworks • Demonstrated ability to build trust quickly across functions, including with senior stakeholders • Deep commitment to patient welfare and a clear sense of what's at stake • Must be based in the United States • Must be authorized to work in the United States • LinkedIn profile required • Resume required

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