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Senior Client Delivery Manager – ERP Implementations, Consulting Services

🕒 Outubro 1

💵 $110.000 - $135.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Solen Software Group

11 - 50 funcionários

💼 Consultoria

📣 Marketing

💸 Finanças

Consulting • Marketing • Finance

O Solen Software Group é uma empresa de aquisição de capital permanente que se concentra em investir e operar empresas de software duradouras. Com a missão de ajudar líderes, equipes e organizações a atingir seu total potencial, a Solen investe em negócios de software resilientes e trabalha em estreita colaboração com os fundadores para impulsionar o crescimento por meio de expertise em engenharia, vendas, marketing, finanças e operações. A Solen enfatiza a centralidade do cliente e a criação de valor, aplicando um conjunto comprovado de estratégias que incluem transformação digital e inteligência artificial. Eles oferecem um processo de aquisição rápido e sem complicações, projetado para uma parceria de longo prazo e crescimento sustentável. A Solen visa ser um guardião da cultura e visão da empresa, valorizando simplicidade, discrição e colaboração em seus investimentos.

Descrição

• Lead end-to-end ERP software implementation and consulting projects for mid-sized and enterprise clients • Own ongoing account management relationships beyond go-live • Deliver complex ERP solutions on time, within budget, and to quality standards • Develop project plans and work breakdown structures covering scope, budget, resources, and timelines • Bridge executive sponsors, steering committees, client project managers, department heads, IT teams, and external software vendors • Identify roadblocks and establish risk mitigation strategies • Manage system testing, data migration cycles, and final go-live/cutover strategy • Establish hypercare and transition clients to the regular support desk • Collaborate on statements of work • Manage and resolve conflicts with team members • Gather and document business requirements, processes, and objectives • Coordinate functional consultants, technical developers, data migration specialists, and quality assurance resources • Facilitate workshops, status meetings, and executive steering committee updates • Ensure project governance, change management, and best-practice adherence • Manage client expectations and maintain strong relationships • Monitor account health and satisfaction, identify additional-service, upsell, and renewal opportunities • Oversee data migration, system integration, testing, training, and go-live support • Contribute to continuous improvement of ERP implementation methodology and templates

🎯 Requisitos

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field • MBA or equivalent experience preferred • Minimum 5 years of professional experience in Project Management • At least 3 years focused on ERP software implementations or similar enterprise systems • Proven track record successfully delivering full-cycle ERP implementations from discovery through go-live and hypercare • Experience with at least one major ERP platform (e.g., SAP, Oracle, Microsoft Dynamics 365, Syspro, Infor, Epicor, Sage, or similar) • Strong understanding of project management methodologies (PMBOK, Agile/Scrum, Waterfall, or hybrid approaches) • Excellent communication, leadership, and stakeholder management skills • Ability to travel to client sites as required, typically 10–20% • Experience implementing SYSPRO ERP strongly preferred • PMP, PRINCE2, or other relevant project management certifications • Prior consulting services background • Experience in manufacturing, distribution, or wholesale industry verticals • Knowledge of SQL, data migration tools, integration platforms (e.g., Boomi, MuleSoft), AI platforms, and reporting tools

🏖️ Benefícios

• Performance-based bonus • Comprehensive benefits package (health, dental, vision, 401(k)/RRSP, etc.) • Flexible remote work policy across the US and Canada • Professional development opportunities • Certification support • Collaborative and growth-oriented work environment

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