Strategic Account Manager, Dealer Solutions

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Solera, Inc.

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2005

🚗 Transporte

☁️ SaaS

Transport • AI • SaaS

A Solera, Inc. é um fornecedor de soluções orientadas por dados e habilitadas por IA para gestão do ciclo de vida de veículos, gestão de frotas, reparos de veículos e processamento de sinistros. A Solera oferece um conjunto abrangente de serviços que atendem às necessidades de concessionárias, seguradoras, oficinas de reparo e operadores de frotas, utilizando análises avançadas para otimizar processos e melhorar a eficiência. Seus serviços incluem rastreamento de veículos, automação de sinistros, gestão de bancos de dados de reparos e inteligência de frotas, entre outros. Com vastas quantidades de dados e parcerias fortes no setor, a Solera visa aprimorar os resultados de negócios de seus clientes no setor automotivo.

Descrição

• Own executive-level relationships across assigned strategic accounts. • Lead structured, value-based executive business reviews focused on performance outcomes, roadmap alignment, and future growth opportunities. • Own renewal strategy, negotiation, and execution for assigned strategic accounts. • Proactively identify renewal risk, develop mitigation strategies, and mobilize cross-functional resources to protect revenue. • Drive upsell and expansion revenue by identifying whitespace opportunities and incremental module growth. • Develop and maintain annual and quarterly strategic account plans. • Monitor product utilization, customer satisfaction metrics (NPS/CSAT), support trends, and operational KPIs. • Act as the quarterback across Customer Success, Professional Services, Product, Support, and Marketing teams. • Travel 60–75% depending on territory size, dealer visits requirements.

🎯 Requisitos

• 3–6+ years of experience in automotive SaaS, dealership technology, or automotive retail operations. • Demonstrated success managing strategic or enterprise-level accounts with retention and expansion responsibility. • Strong understanding of dealership operations across fixed ops, variable ops, CRM, and marketing. • Proven ability to drive upsell revenue and multi-solution adoption within an existing customer base. • Strong executive communication, negotiation, and presentation skills. • Data-driven approach to identifying growth opportunities and customer risk. • Experience with automotive DMS, CRM, service scheduling/inspection tools, and marketing platforms (preferred). • Prior dealership leadership experience (BDC, service lane, sales management, or digital marketing) (preferred). • Familiarity with OEM standards, compliance requirements, and certification programs (preferred). • Experience using structured account planning frameworks and customer health models (preferred).

🏖️ Benefícios

• EQUAL OPPORTUNITY EMPLOYER