Senior Account Manager

🕒 Agosto 24

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

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Solutions by Text

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2008

💸 Finanças

💳 Fintech

📋 Conformidade

💰 Private Equity Round em 2021-11

Finance • Fintech • Compliance

A Solutions by Text é uma fornecedora líder de serviços de mensagens de texto e pagamentos, com foco principalmente na indústria de financiamento ao consumidor. Eles oferecem a plataforma FinText™, que integra mensagens, pagamentos, relatórios e conformidade para melhorar o engajamento dos clientes e a eficiência operacional. Seus serviços são particularmente valiosos para indústrias como empréstimos, bancos e financiamento de automóveis, onde soluções de mensagens de texto conformes podem impulsionar taxas de pagamento melhoradas e interações com clientes. A Solutions by Text se orgulha de métodos de comunicação inovadores que estão em conformidade com as regulamentações, ajudando as empresas a alcançarem melhores resultados financeiros por meio de maior contato com o cliente e pagamentos pontuais.

Descrição

• Own revenue retention for assigned accounts, including renewals, downsell prevention, and churn mitigation • Identify at-risk accounts using health signals, usage data, commercial indicators, and Customer Success inputs • Develop retention action plans with Customer Success • Lead complex renewal and commercial discussions involving pricing, contract modifications, and value reinforcement • Build relationships with senior stakeholders, economic buyers, and decision makers • Maintain rolling renewal forecasts covering timing, expected outcome, risk, mitigation plans, and ARR impact • Identify and prioritize account expansion opportunities • Drive ARR through payments adoption, new messaging use cases, additional teams, use cases, and business units • Partner with Payments to introduce capabilities, track adoption, and measure revenue contribution • Create expansion proposals tied to customer goals, usage, adoption data, outcomes, and ROI • Maintain an expansion pipeline and contribute to NRR and expansion ARR • Design and operationalize customer programs driving product adoption, usage growth, and event-driven revenue • Coordinate new use-case launches and scaling with Customer Success • Monitor program performance and adjust approaches based on results and feedback • Collaborate with Customer Success, Sales, Payments, Product, Marketing, Partnerships, Finance, and senior leadership • Own renewal and expansion forecasting and maintain accurate CRM data • Track KPIs, portfolio revenue risk, expansion potential, and commercial outcomes • Improve account-management processes for scalability, predictability, and customer impact • Adhere to the Code of Conduct/Ethics and protect company, client, and consumer information

🎯 Requisitos

• 7+ years of relevant experience within SaaS software environments • 5+ years of experience in account management or commercial ownership capacity managing complex, enterprise-level customer relationships and significant recurring revenue • Demonstrated history of protecting, renewing, and growing substantial books of existing customer revenue • Strong record against retention, renewal, expansion, NRR, GRR, quota, or other relevant commercial KPIs over multiple years • Experience managing complex customer relationships involving multiple stakeholders, decision makers, use cases, and/or business units • Evidence of proactively creating expansion opportunities • Ability to identify and mitigate account risk before it materially impacts renewal or revenue • Experience navigating complex renewals, pricing discussions, contract modifications, and challenging customer situations • Ability to operate with autonomy, accountability, and self-direction • Ability to read, understand, and navigate software contracts • Strong understanding of pricing models and commercial structures • Ability to lead structured pricing and contract negotiations • Ability to build and execute comprehensive account plans • Ability to work effectively within Salesforce and other relevant platforms • Strong forecasting discipline and attention to CRM accuracy • Experience in SaaS account management or similarly complex customer environments; experience in texting, communications/CPaaS, payments, consumer finance, lending, accounts receivable management, banking, or financial services is an advantage

🏖️ Benefícios

• Remote teams and offices throughout the United States • Diversity and inclusion commitment • Recruitment, retention, career progression, training and development opportunities