Senior Customer Success Manager

🕒 Junho 3

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Sonatype

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2008

🔒 Cibersegurança

☁️ SaaS

💰 $80.000.000 Private Equity Round em 2018-09

Cybersecurity • Software • SaaS

A Sonatype é líder em análise de composição de software (SCA) e gestão de cadeia de suprimentos de software. A empresa oferece soluções para automatizar a segurança da cadeia de suprimentos de software, construir componentes centralizados, controlar riscos de código aberto e simplificar a conformidade com a lista de materiais de software (SBOM). A Sonatype oferece ferramentas como Nexus Repository, Repository Firewall, Lifecycle e SBOM Manager, que ajudam os desenvolvedores a entregar código de qualidade de forma segura e gerenciar riscos de vulnerabilidade. A Sonatype se integra a diversas ferramentas e linguagens, apoiando equipes de desenvolvimento, segurança e operações para garantir implantações seguras. A empresa é reconhecida por suas soluções completas de cadeia de suprimentos de software que utilizam inteligência artificial para prever e interceptar componentes maliciosos, melhorando a segurança em setores como serviços financeiros e tecnologia.

Descrição

• Mentor and guide customers on implementation strategies and usage best practices for Sonatype products. • Support smooth onboarding, faster adoption, and expanded platform utilization across customer environments. • Build trusted relationships with technical and business stakeholders, from practitioners to executive leaders. • Help customers connect technical implementation with business value, including ROI, risk reduction, and improved software delivery outcomes. • Proactively identify gaps in the customer experience, early warning signals, adoption risks, and opportunities for improvement. • Work cross-functionally with Sales, Product, Support, Engineering, and other teams to address customer needs and improve outcomes. • Serve as the voice of the customer by sharing insights that influence product improvements, roadmap priorities, and advocacy programs. • Use tools such as Salesforce, Gainsight, customer usage data, and AI-enabled insights to understand customer health, engagement, and opportunities. • Help customers not only renew, but expand their success with Sonatype through consultative guidance and proactive problem-solving. • Coach and support less experienced team members by sharing technical knowledge, customer engagement practices, and best practices.

🎯 Requisitos

• Strong communication skills, with the ability to engage both technical users and business stakeholders. • Experience building, delivering, securing, or supporting software in modern development environments. • Our CSMs come from backgrounds like **software engineering**, **DevOps, DevSecOps, cloud, QA, security operations, application security, solutions architect, or technical consulting.** • Broad knowledge of current SDLC and the tooling that development organizations use to build applications • Well-honed project management and interpersonal skills. • Ability to understand how technical solutions translate into customer value, business impact, and measurable outcomes. • A consultative mindset with the ability to influence, advise, and guide customers toward better long-term results. • Proactive ownership, transparency, curiosity, and a strong customer-first approach. • Experience working with enterprise customers, internal stakeholders, or end users in a client-facing or advisory capacity. • Comfort learning new platforms, APIs, integrations, customer workflows, and technical implementation patterns. • Ability to identify risks, uncover expansion opportunities, and help customers achieve deeper adoption. • Ideally 7–10 years of related experience, with flexibility for candidates who bring strong, relevant technical and customer-facing experience. • **Must currently reside in the United States and be authorized to work without sponsorship.**

🏖️ Benefícios

• Parental leave • Diversity and inclusion working groups • Flexible working practices • Paid Volunteer Time Off (VTO)