Power Platform Support Analyst

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🕒 Maio 21

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Sourcefit

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

📣 Marketing

📦 Logística

🏥 Saúde

Marketing • Logistics • Healthcare

A Sourcefit é uma empresa líder em terceirização de processos de negócios, com sede nas Filipinas e escritórios na República Dominicana, Armênia, Madagascar e África do Sul. Fundada em 2009, a Sourcefit é especializada em fornecer soluções personalizadas de terceirização offshore e nearshore em diversos setores, incluindo TI, finanças, saúde, varejo e mais. Focam em oferecer serviços de BPO eficientes e econômicos, como televendas, suporte ao cliente, moderação de conteúdo, suporte de TI, desenvolvimento web, entre outros. A Sourcefit está comprometida em criar valor a longo prazo para as organizações por meio de soluções de terceirização offshore personalizadas, eficientes e integradas.

Descrição

• Support the delivery, operation, and ongoing stability of Power Platform solutions for both clients and internal teams • Focus on supporting developers, managing environments, assisting with deployments, and resolving issues across live and pre-production systems • Work closely with Power Platform Developers to ensure solutions are deployed, configured, supported, and maintained effectively across Dev, Test, UAT, and multiple Production client environments • Practice Gateway Support: Support live environments and releases for Practice Gateway, assist with deployments, upgrades, and hotfixes, investigate and resolve incidents and user-reported issues, support developers by validating changes and monitoring solution health • Client Project Support: Support the delivery and operation of client solutions, including Practice Gateway implementations, Power BI reports, Power Platform and RPA-based solutions, assist with environment setup, configuration, deployment, and post-go-live support • Internal Improvements: Support and improve internal systems and data platforms, maintain environments, security, and access controls, reduce operational issues through improved monitoring and support processes

🎯 Requisitos

• Experience supporting Microsoft Power Platform, including Dataverse entities and configuration • Environment and solution management • Understanding forms, workflows, plugins, and customisations (supporting rather than building) • Experience with Power Automate, including monitoring, troubleshooting, and fixing failed or degraded flows • SQL Server experience, including writing queries to investigate data issues and support reporting • Experience supporting Power BI reports, datasets, refresh issues, and access • Experience supporting Power Apps Portals, including configurations, users, permissions, and basic Liquid / JavaScript troubleshooting • PowerShell experience supporting deployments, environment setup, and repeatable admin tasks • SharePoint support experience, including lists, libraries, permissions, and Power Platform integrations • Comfortable working independently, diagnosing technical issues, supporting developers, and managing priorities with minimal supervision • Strong technical troubleshooting and analytical skills • Strong communication and collaboration skills • Experience with application lifecycle management, environment configuration, release support, and deployment tooling (preferred) • Exposure to C# to understand plugins, integrations, and logged errors (preferred) • Experience supporting solutions using Robotic Process Automation (RPA) tools (preferred) • Prior experience working within Microsoft stack environments including Power Platform, SharePoint, SQL Server, and supporting C# components (preferred)

🏖️ Benefícios

• Work from home • Monday to Friday | 8 AM to 5 PM | UK Time • Holiday: Will follow UK holidays