Field Ops Manager

Vaga não está no LinkedIn

🕒 Agosto 26

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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👻 Score fantasma 29%

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Cable ONE

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1986

📡 Telecomunicações

💰 Post-IPO Debt em 2020-05

Telecommunications

A Cable ONE é um provedor de serviços de internet (ISP) que oferece serviços de banda larga rápidos e confiáveis sob a marca Sparklight. Oferecendo Wifi para toda a casa e internet com tecnologia de fibra com velocidades de até 1 Gbps, eles atendem clientes residenciais e empresariais em todos os Estados Unidos. Seus investimentos em infraestrutura visam reduzir a diferença digital, implantando tecnologias avançadas como modems capazes de velocidades de 10 Gbps. A Cable ONE enfatiza a satisfação do cliente, fornecendo serviço e suporte confiáveis, tornando seu serviço ideal para necessidades de trabalho, jogos e streaming.

Descrição

• Lead field operations teams to meet daily performance goals and exceed customer expectations. • Work with supervisors and technicians in the field, providing support, guidance, and coaching. • Hire, train, and develop a high-functioning team and create customized development paths. • Oversee, monitor, and assess installation, maintenance, and repair activities for quality and efficiency. • Provide and maintain a safe work environment, safety equipment, functioning tools, and compliance with safety rules and regulations. • Help resolve complex customer issues and participate in repairs of escalated technical issues. • Ensure network outages are addressed and resolved in a timely manner and repairs meet company and regulatory standards. • Participate in city meetings, local industry meetings, and other community events. • Manage contractor utilization. • Control budgets, prepare CIRs, and process P&L and purchase orders. • Perform other duties supporting the company’s Purpose, Brand Principles, and Organization’s Values.

🎯 Requisitos

• At least four years of experience leading a technical operations team in the telecommunications industry. • Strong knowledge of the overall maintenance and operation of a fiber-optic network. • Exposure to sales and marketing, engineering, and accounting practices. • Continued education beyond HS is preferred; an Associate degree is great and a Bachelor’s degree is even better. • Solid technical aptitude with the ability to keep pace with product improvements. • Knowledge of FCC regulations, testing, and documentation. • Excellent leadership, time management, and project management skills. • Excellent verbal and written communication skills. • Flexibility to work varied schedules and in inclement weather. • Working knowledge of Microsoft Teams, Power BI, and MS Excel. • Driver’s license and good driving record to travel to different systems and meet with technicians in the field.

🏖️ Benefícios

• Medical, dental, and vision plans – start when you start! • Life insurance (self, spouse, children) • Paid time off (vacation, holiday, and personal/sick days) • 401(k) - 100% company match (match program starts day 1 of service, up to 5% of eligible compensation) • Group Legal plan with Identity Theft Protection • Tuition reimbursement (up to $5,250 on 1st year) • Up to seventy-five dollars a month towards cable and internet services • Annual community support to various organizations across the U.S. • Associate recognition & awards programs • Advancement opportunities • Collaborative work environment

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