Employee Benefits Operations Coordinator

🕒 Agosto 25

🗽 New York – Remoto

🗽 New York – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

👻 Score fantasma 30%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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The Hello Team

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2021

🏥 Saúde

🛡️ Seguros

📦 Logística

Healthcare • Insurance • Logistics

A Hello Team é uma fornecedora B2B de soluções estruturadas para contratação offshore e gerenciamento de força de trabalho. Eles recrutam, contratam e operam equipes dedicadas nearshore e offshore em mais de 30 países, oferecendo serviços de staff remoto, BPO, atendimento e construção de call centers com recrutamento local, supervisão operacional baseada nos EUA, treinamento e gestão de força de trabalho em tempo real. A empresa enfatiza responsabilidade, monitoramento de desempenho e alinhamento cultural para clientes nos setores de saúde, seguros, imobiliário, serviços profissionais e outros.

Descrição

• Process employee benefit enrollment and termination updates • Update employee information in the company's benefits management system • Enter and maintain employee data accurately and consistently • Access insurance carrier websites and update employee information • Review changes to employee coverage and benefit information • Calculate or verify premium changes when employee information changes • Compare previous and updated premium amounts to identify discrepancies • Maintain accurate records of employee additions, removals, and changes • Perform daily clerical and administrative benefits-related tasks • Review information carefully before submitting changes • Follow established procedures for processing employee benefits • Communicate with the internal team through designated communication channels when clarification or assistance is needed • Learn and utilize company-specific systems, including SmartAgents and carrier platforms • Potentially transition into Tier 1 customer service responsibilities as the role develops • Maintain productivity, accuracy, and responsiveness while working remotely • Perform other related duties as assigned

🎯 Requisitos

• Proficient level of English (written and spoken) • Confident, professional, and comfortable communicating with clients by phone and through non-verbal communication • Excellent organizational and administrative skills with strong attention to detail • Previous clerical, administrative, data-entry, benefits, or back-office experience is preferred • Customer service experience is a plus, particularly for potential future Tier 1 responsibilities • Previous insurance or employee benefits experience is a plus but not required • Demonstrated employment stability and a consistent work history • Tech-savvy and comfortable working with numbers, data, and premium calculations • Ability to identify discrepancies and investigate changes rather than simply entering information • Comfortable working with web-based systems and spreadsheets • Reliable, punctual, and responsive, with the ability to follow procedures and accurately process information • Strong organizational and multitasking skills • Strong follow-up skills and ability to manage multiple priorities in a fast-paced environment • Self-motivated with the ability to work independently and follow established processes • Quick learner able to adapt to new systems and workflows • Proficiency with Microsoft Office (Word, Excel, Outlook) and standard business tools • Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs • Interested in long-term career opportunities • Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet • Professional home workstation capable of supporting uninterrupted remote work

🏖️ Benefícios

• 100% remote work • Full-time position with 40 hours weekly • Great work environment with potential for growth • Long-term opportunity • Potential for transition into Tier 1 customer service responsibilities as the role develops

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