Manager, Provider Enablement and Performance

🕒 Outubro 29

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $97.000 - $113.500 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Spring Health

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

🛡️ Seguros

🏥 Saúde

Consulting • Insurance • Healthcare

A Spring Health é uma solução abrangente de saúde mental projetada para empregadores e planos de saúde. Utiliza o Atendimento de Saúde Mental de Precisão para oferecer suporte personalizado ao combinar indivíduos com o atendimento adequado, seja suporte digital, exercícios de meditação, coaching, terapia ou medicação. Ao fazer parcerias com organizações líderes, a Spring Health visa melhorar a acessibilidade e os resultados de saúde mental, reduzir a rotatividade de funcionários e aumentar a produtividade. Confiada por mais de 4. 500 organizações, a empresa fornece uma abordagem baseada em evidências que comprovadamente oferece resultados clínicos e financeiros positivos.

Descrição

• Own execution of the provider communication strategy, training resources, and self-service ecosystem • Propose and execute comprehensive change-management rollout plans • Manage regular delivery of newsletters and policy updates across the provider network • Oversee the self-service content lifecycle • Manage help center tools such as Zendesk Guide and keep documentation aligned with platform functionality • Partner with Product, Operations, and Success teams early in the development lifecycle • Bring a provider-experience lens to product and operational initiatives • Lead complex enablement initiatives from strategy through completion • Establish standard operating procedures and use data to identify performance trends • Map intake criteria and design scalable tracking systems • Integrate automation tools, generative AI applications, and self-service databases to improve operational efficiency and content development speed • Drive provider initiative rollout readiness, self-service adoption, asset engagement, satisfaction, and network adoption rates

🎯 Requisitos

• 4+ years of professional experience in provider enablement, customer success, clinical training, or operational change management roles • Proven ability to organize, manage, and deliver complex, cross-functional programs with strong attention to detail • Exceptional writing and content development skills • Ability to translate complex technical architectures or policy updates into simple, structured resources • Hands-on experience managing self-service knowledge bases such as Zendesk or Confluence • Strong analytical skills • Experience using data platforms such as Excel, Looker, or Omni to track metrics and drive decision-making • Proactive approach to project management • Comfortable working in a fast-paced environment • Experience leveraging modern tools, including generative AI, to streamline workflows • Experience in digital health, mental health, or employee benefits sectors is nice to have • Experience supporting large-scale, distributed B2B2C network environments is nice to have

🏖️ Benefícios

• Health, Dental, Vision benefits start on your first day • One Medical accounts • HSA and FSA plans, with Spring contributing up to $1K for HSAs depending on plan type • Employer-sponsored 401(k) match of up to 2% • Yearly allotment of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents • Competitive paid time off policies including vacation, sick leave, and company holidays • Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure • Access to Noom weight management program • Fertility care support through Carrot and $4,000 reimbursement for related fertility expenses • Access to Wellhub for fitness, mindfulness, nutrition, and sleep • Access to BrightHorizons sponsored child care, back-up care, and elder care • Up to $1,000 professional development reimbursement per year • $200 per year donation matching • Fully remote work arrangement • Equity offered

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