Senior Manager, Clinical – Dedicated Workplace Teams

🕒 5 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $121.000 - $140.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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Spring Health

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

🛡️ Seguros

🏥 Saúde

Consulting • Insurance • Healthcare

A Spring Health é uma solução abrangente de saúde mental projetada para empregadores e planos de saúde. Utiliza o Atendimento de Saúde Mental de Precisão para oferecer suporte personalizado ao combinar indivíduos com o atendimento adequado, seja suporte digital, exercícios de meditação, coaching, terapia ou medicação. Ao fazer parcerias com organizações líderes, a Spring Health visa melhorar a acessibilidade e os resultados de saúde mental, reduzir a rotatividade de funcionários e aumentar a produtividade. Confiada por mais de 4. 500 organizações, a empresa fornece uma abordagem baseada em evidências que comprovadamente oferece resultados clínicos e financeiros positivos.

Descrição

• Lead, mentor, and develop managers and team leads, including interviewing, hiring, onboarding, and professional growth support • Lead structured performance management, including goal setting, feedback, recognition, development, and action on performance gaps • Audit managers’ coaching to keep standards calibrated across teams • Translate functional plans into operational processes and own performance against KPIs • Carry out budget and workforce plans • Align staffing with volume forecasts and monitor attrition trends with Workforce Management • Own SOP creation, review, and approval; serve as subject matter expert and ensure policy and compliance adherence • Drive changes to policies, productivity benchmarks, and operating models • Identify training and process improvement opportunities with Enablement • Prepare teams to adopt new programs, tools, policies, and workflows • Build relationships with internal partners and external customer partners • Lead resolution of sensitive and highly escalated situations • Provide change leadership, create communication plans, and build a culture of ownership, accountability, and best-practice sharing • Lead responsible adoption of approved AI tools and evaluate effects on efficiency, service quality, and member experience • Complete required AI training and ensure leaders and team members do so • Use AI for SOP drafting, performance analysis, leadership reporting, documentation, member communication workflows, escalation routing, and reporting • Drive systemic AI improvement, increase throughput, reduce handle time, and report efficiency gains • Maintain an AI roadmap with prioritized use cases and measurable adoption improvements • Build AI fluency into hiring and team development expectations

🎯 Requisitos

• Active independent license (e.g., LP, LCSW, LMHC, LPC, LMFT) • 6–10 years of total professional experience in customer support, behavioral health, care delivery, or operations • 5+ years of leadership experience, including managing managers and leading teams of 40+ through layers • Track record of building high-performing teams and developing leaders and frontline team members • Experience translating strategic plans into operational processes and driving KPIs and service levels in high-volume environments • Experience overseeing supervision, triage, escalation, crisis management, and safety planning across teams • Experience developing and managing programs, including overseeing teams responsible for program delivery and continuous improvement • Exceptional communication and change leadership skills • Hands-on experience with EHR systems, case-management or contact-center platforms such as Zendesk or Salesforce, BI tools such as Looker or Tableau, and AI tools • Experience applying AI to workflows, critically evaluating outputs, and protecting confidentiality • Nice to have: experience in a startup, digital health, or other high-growth environment • Nice to have: working knowledge of workforce management concepts, including Erlang C, shrinkage, and occupancy • Nice to have: EAP experience, including CEAP • Eligibility to work in the U.S. is required by the application form

🏖️ Benefícios

• Health, Dental, Vision benefits start on your first day • One Medical accounts • HSA and FSA plans, with Spring contributing up to $1K for HSAs depending on plan type • Employer sponsored 401(k) match of up to 2% • Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents • Competitive paid time off policies including vacation, sick leave and company holidays • Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure • Access to Noom weight management program • Fertility care support through Carrot, plus $4,000 reimbursement for related fertility expenses • Access to Wellhub for fitness, mindfulness, nutrition, and sleep • Access to BrightHorizons sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year • $200 per year donation matching • Equity offered

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