Senior Manager, Service Strategy – Operations Analytics

🕒 Outubro 23

🏄 California – Remoto

🏄 California – Remote

💵 $130.000 - $190.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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SquareTrade

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🛡️ Seguros

🛒 Varejo

💰 $238.000.000 Private Equity Round em 2012-01

Insurance • Retail • Consumer Electronics

SquareTrade é uma empresa que oferece planos de proteção para eletrônicos de consumo e eletrodomésticos por meio de sua empresa-mãe, Allstate Protection Plans. Ela fornece serviços de proteção e garantia abrangentes para itens como smartphones, TVs, móveis e eletrodomésticos grandes. Conhecida por sua abordagem inovadora no setor de planos de proteção, a SquareTrade foca em oferecer um serviço confiável e sem complicações aos seus clientes, incluindo reparos de telefones no mesmo dia e facilidade no preenchimento de reivindicações online. Ela faz parcerias com principais varejistas e operadoras de telefonia móvel na América do Norte, Europa, Japão e Austrália, e seus planos de proteção são preferidos por um número significativo de consumidores em relação aos concorrentes. Com um forte compromisso com um serviço ao cliente de excelência, a SquareTrade garante tranquilidade aos seus clientes, protegendo suas compras com soluções de proteção confiáveis.

Descrição

• Own the North America service operations analytics vision, strategy, multi-year roadmap, operating model, governance, prioritization, and delivery standards • Set analytics priorities for operating plans, strategic investments, workforce planning, service delivery, and enterprise performance objectives • Build and lead Operations Analytics as an enterprise capability • Establish talent strategy, operating rhythms, standards, stakeholder engagement, and capability development • Diagnose performance drivers, root causes, risks, and opportunities across complex operations • Establish performance tracking and variance analysis frameworks • Build scalable data foundations, governance standards, KPI architecture, and analytics capabilities • Develop, coach, and grow a high-performing analytics team • Partner with technical teams to improve data quality, reliability, and accessibility • Lead enterprise operational reporting, dashboarding, and technology migration • Identify, size, prioritize, and track opportunities to improve efficiency, reduce cost, increase productivity, mitigate risk, and enhance customer outcomes • Partner with Finance and FP&A on cost drivers, forecasts, performance metrics, pricing drivers, and P&L outcomes • Lead analytics transformation, including self-service analytics and AI-enabled decision support • Define practical AI use cases, adoption paths, and scalable standards • Expand access to data, tools, and AI-driven solutions • Move from static reporting to dynamic, diagnostic, forward-looking insights • Build stakeholder confidence and capability in using data for day-to-day decision-making • Serve as a strategic advisor to senior leaders across Operations, Customer Experience, Product, Engineering, and Finance

🎯 Requisitos

• 10+ years in analytics, business operations, strategy, or related fields • Experience leading complex analytics workstreams or functions in operationally intensive environments • Ability to translate business needs into scalable analytics solutions • Track record of influencing senior stakeholders and driving cross-functional outcomes in a matrixed environment • Strong ability to connect data, insights, operational drivers, and financial outcomes into executive-level recommendations • Strong understanding of financial drivers, forecasting, and operational performance measurement • Experience leading enterprise analytics programs, BI ecosystems, KPI frameworks, and data management practices • Familiarity with AI, predictive modeling, and advanced analytics use cases • Excellent structured communication and executive storytelling • Ownership-oriented leadership, accountability, and measurable business impact • Comfortable operating in ambiguity and aligning stakeholders around priorities and outcomes • Ability to balance strategic thinking with hands-on problem solving • Must submit to a background investigation • SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position

🏖️ Benefícios

• Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) • Up to 4% company match into 401(k) • Contributions into company-sponsored pension • $75/month budget for physical wellbeing • $80/month stipend for connectivity costs • Mental health resources including free 1:1 therapy, coaching sessions and digital resources • Supportive leave policies • Competitive PTO program • 9 paid Company Holidays • Tuition reimbursement up to $5,250 per year • Hybrid work arrangements with regular investment in gatherings/offsites • Corporate perks and discounts

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