Director, Clinical Applications

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🕒 Maio 22

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Stago

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1945

🧬 Biotecnologia

🤝 B2B

🔬 Ciência

Biotechnology • B2B • Science

A Stago é uma empresa global de diagnóstico especializada na ciência da hemostasia e trombose, fornecendo instrumentos laboratoriais, reagentes, programas de controle de qualidade e serviços relacionados para testes de coagulação clínica. A empresa oferece analisadores e ensaios de hemostasia (incluindo testes de D-dímero), programas de avaliação externa da qualidade (EQA), educação continuada e ferramentas digitais como My Personal Space e My Expert QC para apoiar a gestão da qualidade do laboratório e os serviços de conta do cliente. A Stago atende hospitais, laboratórios clínicos e prestadores de serviços de saúde com suporte técnico, produtos aprovados por reguladores e recursos educacionais.

Descrição

• Own the end-to-end customer experience across the Clinical Applications organization, including clinical applications, training, digital support, implementation, validation, troubleshooting, workflow optimization, and ongoing customer enablement • Ensure consistent delivery of high-quality customer implementations, validations, training programs, technical support, and workflow improvement initiatives • Personally engage in high-impact customer escalations, VIP account support, strategic partnerships, and complex customer-facing situations requiring senior leadership involvement • Drive a customer-first culture where every action, decision, and process is designed to improve customer confidence, satisfaction, retention, and long-term success • Lead, develop, and inspire a high-performing, multi-level team across Applications, Training, and Digital functions • Build an environment where regional escalations align with a clear national escalation framework • Define and enforce structured escalation triggers, ownership expectations, communication standards, resolution timelines, and closure requirements • Collaborate with all applicable teams to continuously evolve validation templates, SOPs, technical training programs, and customer-facing tools • Create a continuous improvement operating rhythm that connects field insights, escalation trends, customer feedback, product opportunities, training needs, and process improvements.

🎯 Requisitos

• Bachelor’s degree in Medical Laboratory Science, Biomedical Engineering, Life Sciences, Healthcare Administration, Business, Information Technology, or a related field required • 10+ years of progressive experience in clinical diagnostics, IVD applications, laboratory operations, customer support, field applications, digital solutions, or related healthcare technology environments • 5+ years of experience leading multi-level technical, clinical, field applications, training, digital, or customer-facing teams • Experience with LIS, middleware, laboratory automation workflows, remote connectivity, cybersecurity considerations, and digital solutions • Proficiency with Microsoft Office and business reporting platforms • Strong experience in clinical laboratory workflows, customer implementation, validation, troubleshooting, technical support, and workflow optimization • Demonstrated experience managing complex escalations, high-impact customer situations, and cross-functional initiatives • Strong understanding of hemostasis and coagulation testing • Strong understanding of QC, Westgard rules, IQCP, CAP, CLIA, and laboratory accreditation expectations • Current Driver's License and Passport • Ability to travel up to 50–75%, including customer visits, field ride-alongs, regional team development, strategic account support, executive meetings, national meetings, and cross-functional business reviews.

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development